Unibox
Account Manager
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About the Role
As an Account Manager, you will be responsible for managing a portfolio of existing client accounts, ensuring excellent customer service, identifying opportunities for growth, and supporting the Key Account Managers. You will act as a key point of contact for clients, ensuring orders are processed smoothly and client needs are met.
The role combines client relationship management, sales support, and account development within a fast-paced manufacturing environment.
Key Responsibilities
- Manage and maintain relationships with a portfolio of existing clients
- Maintain regular contact with clients to understand their needs and requirements
- Support the Key Account Managers in developing strategic accounts
- Monitor account performance and sales activity
- Process and manage client orders from enquiry through to delivery
- Liaise with production, planning, and logistics teams to ensure on-time delivery
- Provide accurate updates to customers regarding order status
- Maintain accurate records within CRM and internal systems
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About You
You will be:
- Experienced in B2B sales
- Proactive and self-motivated
- Strong attention to detail
- Able to work well within a team environment
- Comfortable working in a fast-paced environment
- A great communicator both written and verbally
Experience and Skills
- Previous experience in the same or similar industry is an advantage
- Understanding of fabrication methods and material processing is an advantage
- Strong relationship building and communication skills
- Excellent organisational and time management skills
- Commercial awareness and the ability to identify sales opportunities
- Good problem-solving ability and customer-focused mindset
- Confident using CRM systems and Microsoft Office
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What we offer you
- Competitive salary + benefits package
- Free onsite parking
- Supportive and collaborative working environment
- Non-corporate working environment
- Starting 23 days annual holiday (plus bank holidays) (increasing on length of service)
- Additional "Unibox" bank holiday on the last working day of the year before Christmas
- Christmas shut down
- Regular social events
- Employee Assistance Programme (EAP)
- Health cash plan for those everyday medical expenses (after passing probation)
- Referral bonus scheme for employees who successfully introduce a new starter (t&c's apply)
- Training opportunities for personal and professional development
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