Wonderful Brilliant
Account Manager, Facilitator and Coach
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Account Manager, Facilitator & Coach @ Wonderful Brilliant
About Wonderful Brilliant
Wonderful Brilliant is a People, Culture & L&D Consultancy. We partner with purpose-driven organisations who want to achieve brilliant results with their wonderful people. We love creating impact and real behaviour change and use a systems and behavioural science approach to make it happen.
We’re a small but mighty team at an exciting stage of growth; scaling our impact and looking for an Account Manager, highly skilled facilitator and qualified coach, who wants to make a lasting impact on our wonderful clients.
Our Vision
We are building a world where wonderful humans, teams and whole organisations are energised. Shifting the dial towards a more human approach to life and work where businesses are set up for their people to thrive and drive brilliant results.
Our Values
- Brave: We’re fearless about providing the right solutions, not the easy ones; delivering the hard messages (kindly); innovating & delivering results. Fast!
- Sustainable: Experts in People, we deliver memorable learning that lasts. We role model kindness to ourselves, each other & the planet.
- Human: Empathetic, kind & full of energy. Our authenticity breaks the corporate mould, we celebrate and champion differences.
- Delightful: We build amazing relationships, understand clients’ needs and work hard (and smart!). We wow & delight, and the stuff we deliver is pretty great too.
The Role (Account management, Facilitation and Coaching)
You’ll own end-to-end account management for a set of clients: creating an exceptional client experience, including delivery touch points, and helping clients maximise the value and impact from working with WB.
You’ll facilitate learning interventions and coach across our portfolio, from accredited programmes to one-off client sessions.
Our clients include challenger brands like Wild, Smol & DASH Water; larger orgs like The Design Museum and Aurora ER; and tech companies like Cambri — so you’ll work with a wide range of organisations, from global brands to growing start-ups.
This role is perfect for someone who wants to have a big impact in a start-up role, whilst maintaining a work-life fit with generous flexibility and time off.
What You’ll Do:
Account management
a.k.a delighting our clients! You’ll be the “thread” that holds the client experience together before, during and after delivery.
- Own the client relationship for named accounts: build trust, manage stakeholders, and maintain a proactive comms cadence.
- Coordinate a smooth client journey:
- Handover from proposal/sales into delivery.
- Confirm logistics and expectations ahead of sessions.
- Send follow-ups and ensure clients receive what they need after sessions (resources, next steps, etc.).
- Delight at every opportunity: anticipate needs, notice the details, and “go beyond” in the moments that matter, while staying organised, efficient and calm.
- Support impact & evaluation:
- Encourage strong engagement with feedback (learner and/or manager where relevant).
- Capture outcomes and themes that support client storytelling and renewal conversations.
- Commercially driven: Help clients see what’s possible next and support team with account growth conversations where appropriate.
- Support business development through a range of activity such as posting on LinkedIn, being active in communities and representing WB at networking events/ conferences (ultimately shout about us from the rooftops!)
- Feed into operational improvements: improve templates, ways of working, client comms, and internal systems as we scale.
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Facilitation, coaching & learning design
- Facilitate Institute of Leadership (IoL) accredited THRIVE programmes (in person and virtually).
- Deliver bespoke learning experiences and interventions for our clients (workshops, team sessions, offsites, etc.).
- Provide 1:1 and group coaching (stand-alone or as part of programmes).
- Build and tailor resources to client needs (drawing on existing IP and creating new where needed).
About You — Skills & Experience
- Proven facilitation skills; confident in holding a room, being challenged, and synthesising information.
- Qualified coach, accreditation with ICF or EMCC desirable (or moving towards accreditation).
- Leadership/management experience (ideally Head of Dept or equivalent).
- Credible, confident and able to build strong relationships.
- Evidence in partnering with key stakeholders across all levels of a business to support organisational and individual needs.
- Strong organisation and attention to detail (able to own the end-to-end client journey).
- Tech-comfortable (Google Suite, Zoom, Miro, Menti, MailerLite — training provided).
- Learning design skills with a deep understanding of adult learning principles (desirable but we can teach you these!)
- Comfortable with the pace and ambiguity of start-up life.
- Ideally: experience in People Ops / HR / L&D.
Desired Attributes
- Self-starter with initiative and independence.
- Collaborative; we co-create as a team.
- Positive, energetic and excited by our mission.
- Values-aligned; brave enough to challenge and improve; obsessive about delighting our clients.
- Comfortable with ambiguity and creative problem-solving.
- A psychometric accreditation (INSIGHTS, Strengths, DISC).
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What You’ll Get
- Salary: £48,000 pro rata (£60,000 FTE), depending on experience, for 32 hours per week (0.8 FTE).
- Development: Free place on our THRIVE programme in Year 1 (including Insights, Coaching & IoL accreditation). From Year 2: £1,000 annual personal development budget.
- Flexibility & Autonomy: Hybrid role (home working + some London-based facilitation + team co-working in SE London). Hours can flex as long as client needs are met. (We estimate a day a week in London either for team meetings, networking or facilitation.)
- Holiday: 32 days pro rata from 40 days FTE, equivalent to 8 weeks (this includes public holidays).
- Pension: 3% employer contribution (statutory), with commitment to review annually as we grow — aiming to increase to 5% as the business scales.
- Team Away Days: Creative, challenging and fun, always somewhere inspiring (often with a spa/hotel stay).
- Impact: The chance to shape something truly special and see the difference you make in leaders, teams and organisations.
Application Process
- Apply via this link: https://lofty-meter-555.notion.site/fd81f71791034108a3364f36e50c9bb9?pvs=105 with your CV and a 2 min video intro telling us why you’re excited about the role.
- Applications close: 11th September at midday.
- Shortlisted candidates will interview in London, in-person, on the 28th September.
- Questions? Email hello@wonderful-brilliant.com.
We would love to talk to individuals interested about the role, however, in August this won’t be possible as we are both mums to young(ish) kids who are off on the summer holidays and we value spending this time with them!
We are human, and we celebrate differences. We warmly welcome applications from people of all backgrounds, identities and experiences — especially those underrepresented in leadership and coaching. If you need adjustments to apply or interview, just let us know.
Join us in our mission to enable wonderful and complex human beings to be totally brilliant!
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