Qualifications

Qualifications are typically acquired through completion of a university or college degree and/or relevant experience in the travel or hospitality industry.

Key competencies for this role include:

• Strong discipline and structure
• Exceptional attention to detail, and excellent organizational and communication skills.
• Previous sales administration experience within luxury hotels is highly desirable.
• Proficiency in Microsoft Office and Windows-based applications

What you’ll bring to the team

• Perseverance and resilience, with the ability to prioritize, multitask, and maintain accuracy in a high-volume, fast-paced environment while exercising sound judgment when handling sensitive information.
• Strong people and service orientation, thriving in a highly interactive role that requires collaboration, relationship-building, and balancing multiple priorities with a natural tendency to support others.
• Collaborative and process-driven approach, working comfortably within established policies and involving others appropriately in decision-making to build consensus.
• Open, clear, and persuasive communication, enabling effective coordination and follow-through in a support-focused role.
• Team-first mindset, leading by example, sharing knowledge, and providing friendly but consistent follow-up to ensure successful outcomes.
• Additional language proficiency is considered a strong asset.

What Would Make You Stand Out

• Experience in a global sales office structure and supporting sales success behind the scenes, ensuring requests, leads, and communications are handled efficiently, professionally, and in line with established standards.
• Structured, process-driven environment where accuracy, consistency, and clear procedures are essential to supporting complex group sales activity across multiple regions and stakeholders.
• Highly collaborative, service-oriented setting that requires close coordination with sales leaders, hotel partners, and clients in support of regional and international business objectives.

Where you’ll thrive

• In a supportive, team-first environment where collaboration, trust, and shared success are valued, and you're motivated by helping others achieve their goals.
• In a structured and process-driven role where attention to detail, consistency, and accurate follow-through are essential to delivering exceptional service.
• When building strong relationships with colleagues, clients, and hotel partners through approachable communication, responsiveness, and a genuine desire to help.
• When bringing organization and reliability to complex activities, comfortably managing multiple priorities while working within established guidelines and best practices.

Our Working Culture

With our in-office philosophy, our associates are expected to be in the office at least three days per week, supporting a healthy balance between in-person collaboration and flexible remote work. We take pride in our vibrant and inclusive culture, which thrives on meaningful connection, shared purpose, and cross-functional teamwork. In-office engagement plays a vital role in fostering spontaneous collaboration, accelerating innovation, and strengthening relationships across teams. It also provides valuable opportunities for mentorship, professional development, and a deeper sense of community.

Please note: While the current expectation is a minimum of three days per week in the office, this may evolve over time in alignment with business needs and our continued commitment to culture-building.

Disclaimer: This description reflects the general nature and level of the role. It is not intended to be an exhaustive list of responsibilities or requirements.