Kennis Transport & Logistics BV
Account Manager (internal sales)
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Account Manager — KTL Netherlands
Purpose
Own and grow client relationships across KTL’s logistics services (warehousing, fulfillment, and freight forwarding), acting as the day-to-day commercial point of contact — including lead qualification and pricing — who protects service levels while identifying growth opportunities within existing accounts.
Reports to
[Commercial/Operations Director]
Location
Netherlands (on-site/hybrid, client visits as needed)
Key Responsibilities
- Qualify inbound and prospective leads — assess volume, scope, service fit (storage/fulfillment/freight), and commercial viability before committing sales or ops resources
- Own a portfolio of client accounts end-to-end — relationship, commercial terms, and satisfaction
- Build and own pricing for accounts — quoting new business, repricing existing accounts as volume or scope changes, and setting rates for new service lines
- Act as escalation point for service issues, coordinating with warehouse/fulfillment and freight teams to resolve SLA breaches or chargebacks
- Track account performance against contracted KPIs (on-time dispatch, accuracy, chargeback rate) and report proactively rather than reactively
- Identify upsell/cross-sell opportunities and price them appropriately to protect margin while staying competitive
- Lead quarterly business reviews with clients, presenting volume trends, cost, and service data
- Feed client volume forecasts back into ops/planning so warehouse and freight capacity — and pricing — scale ahead of demand
- Support onboarding of new accounts, ensuring pricing is agreed and operationally viable before go-live
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Requirements
- 3+ years account management experience in logistics, 3PL, or freight forwarding
- Lead qualification experience — able to quickly judge whether a prospect’s volume and requirements are a good fit for KTL’s capacity and capabilities
- Pricing/quoting experience — comfortable building rate cards, calculating margin, and negotiating commercial terms directly with clients
- Comfortable reading operational data (SLA reports, chargeback logs, volume trends) and translating it into client-facing narrative and pricing decisions
- Dutch + English fluency; additional languages a plus given multi-country freight scope
- Experience managing accounts through a growth/scaling phase is a strong plus
- Freight forwarding exposure (ocean/TEU, multi-country routing) valuable if the role will eventually cover 4PL-style accounts
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Success Metrics
- Lead-to-qualified-opportunity conversion rate
- Client retention and NPS/satisfaction scores
- Account revenue growth and margin performance on quoted/repriced business
- SLA/chargeback trend per account under management
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