What You’ll Bring

• Proven experience in Account Management / Customer Success in B2B SaaS (or a consultative commercial role), owning senior stakeholder relationships and outcomes across a portfolio.
• Demonstrable commercial track record: leading renewals, retaining revenue, and creating growth through upsell/cross-sell (with clear examples of how you sourced, shaped and progressed opportunities).
• Strong value-based selling and storytelling skills: you can quantify impact, build a business case, and present success metrics/ROI confidently to executive sponsors and C-suite.
• Experience running structured account governance (e.g., CSPs, QBRs/EBRs, exec sponsor plans), translating customer goals into measurable plans and driving them to completion.
• Comfortable managing complex, multi-stakeholder enterprise accounts—navigating economic buyers, decision-makers, champions and influence networks to drive change.
• Proficient in MEDDPICC or similar sales methodology
• Evidence of proactively identifying risk and leading “save plans”: diagnosing root causes, mobilising internal teams, and executing clear recovery plans with pace and accountability.
• Strong cross-functional leadership: you’re effective at coordinating Product, Delivery/Implementation, Support and Sales to unblock customers and deliver outcomes, without needing formal authority.
• Analytical and systems-minded: you enjoy using data (usage, outcomes, financials) to spot patterns, forecast risk, and prioritise where to invest time for maximum impact.
• Technically curious and quick to learn: you can understand customer environments and product capabilities well enough to advise, educate and credibly challenge.
• Excellent prioritisation and execution in a fast-paced environment; you can manage multiple workstreams, run a tight cadence, and keep stakeholders aligned.
• Clear, direct communicator with high ownership: you follow through, set expectations well, and bring energy and professionalism to customer interactions.

What We Offer in Return

• 💰 Competitive salary of £47,000 - £65,000 depending on experience + 30% commission
• 🏝️ 27 days of annual leave (including 3 days Christmas closing) which increases up to 3 days based on tenure, with the option to roll over, buy or sell up to 3 days
• 🏡 Hybrid working with two days a week from our dog-friendly Hoxton office
• 💪 On-site gym and cycle to work scheme
• 🛍️ Employee discount at over 100 retailers
• 🏥 Comprehensive private medical & dental cover with Vitality
• 🍼 Enhanced parental leave pay
• 📚 Learning & development culture – £1,000 personal annual budget
• 🌍 We’re carbon-neutral and are working towards ambitious carbon reduction goals
• 🎯 Lots of team socials & activities
• ☀️ Annual team retreat

Interview Process

While the exact process may vary slightly depending on the role, our typical interview stages are:

• Introductory Call – A short Teams conversation with a Talent Partner to discuss your background and the opportunity.
• Hiring Manager Interview – A 30–45 minute Teams meeting to explore your experience and fit for the team.
• Technical Task or Presentation – A role-relevant exercise to demonstrate your skills and approach.
• Final On-site Interview – An in-person meeting with our senior leadership team and co-founders at our office.

We strive to make the process clear, efficient, and respectful of your time. We welcome the responsible use of AI for research and interview preparation, but ask that it isn't used to generate answers during live interviews. We also believe in being transparent - we use Metaview's AI note-taker during interviews so our interviewers can stay fully present. If you'd prefer us not to use it, just let your interviewer know. While you may need to answer eligibility questions as part of your application, we do not use AI to review or make decisions on applications - every application is reviewed fairly by a member of our Talent team.