Propel
Account Manager
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Account Manager – SaaS / Finance Technology
Location: Hybrid – Remote with weekly travel into London
Sector: SaaS / Finance Technology
Focus: Account Growth & Retention
We're working with an established and growing B2B SaaS business that provides finance and accounting technology to mid-market organisations.
Following continued growth, they're looking for an experienced Senior Account Manager to take ownership of a portfolio of key customers, strengthen senior-level relationships and drive long-term revenue growth across the existing client base.
This isn't a passive customer support role. We're looking for a commercially minded "farmer" who enjoys developing accounts, uncovering opportunities and becoming a genuine strategic partner to their customers.
The Role
You'll take ownership of key mid-market accounts and be responsible for increasing retention, expanding revenue and developing longer-term commercial relationships.
Key responsibilities include:
- Grow existing accounts – identify opportunities to increase recurring revenue through upsell, cross-sell and wider adoption.
- Secure long-term partnerships – move customers towards longer-term strategic agreements and increase overall account value.
- Build C-level relationships – develop trusted relationships with CFOs, finance leaders and senior operational stakeholders.
- Drive retention – proactively identify risks, improve customer engagement and minimise churn.
- Understand customer strategy – work closely with clients to understand their wider finance and technology requirements.
- Collaborate internally – coordinate with technical, product and delivery teams to ensure customers receive a high-quality service.
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What We're Looking For
We're particularly interested in people who have:
- A proven background in Account Management, Key Account Management or Strategic Account Management.
- A strong farmer mentality with evidence of growing and retaining existing customers.
- Experience identifying and closing upsell and cross-sell opportunities.
- Confidence engaging with C-suite and senior decision-makers.
- Experience within SaaS, software or another complex B2B technology environment.
- Exposure to finance, accounting, ERP or business software would be highly advantageous, but isn't essential.
- A proactive, autonomous approach and the ability to manage multiple strategic accounts.
- Flexibility to meet customers face-to-face and travel across the UK when required.
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Why Join?
This is an opportunity to join an established software business that's entering an exciting new stage of growth.
You'll have genuine autonomy over your accounts, the opportunity to build long-term relationships with senior customers and a compensation structure that rewards account growth and retention.
The business offers a flexible working environment with weekly London office attendance, alongside:
- 25 days' holiday
- Pension
- Laptop and phone/internet expenses
- 3 paid charity days per year
- Competitive base salary + incentive scheme
If you're an experienced SaaS Account Manager who enjoys growing accounts rather than simply maintaining them, I'd be keen to speak.
Apply or message me directly for a confidential conversation.
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