Mitie Cleaning & Hygiene Services
Account Manager
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Job title: Account Manager
Based from: Gloucester
Region covered: Sites in the UK
Reports to: Technology Sales Manager
Salary: Up to £40,000 per annum, depending on experience + OTE
The Role
As an Account Manager you will be responsible for managing the Technology division's key clients and build relationships with them to maximise customer satisfaction and profitability of accounts. You will also be responsible for identifying, developing and closing sales opportunities with both potential and existing customers, using a consultative selling approach to support growing the revenue and profitability of the Technology division.
Duties And Responsibilities
- Building and developing strong relationships and trust with customers
- Managing key accounts to ensure sales opportunities are maximised, contracts are profitable and customer service issues are dealt with promptly
- Creating and managing IT Roadmaps for customers
- Using technical experience and knowledge to work with customers at a consultative level to develop and discuss high level infrastructure solutions
- Working with Technical Architects and Senior Project Engineers to develop solutions in more detail
- Confidently creating proposal, tender responses and bid responses
- Ensuring all sales projects are handed over to the technology support/projects team in line with company procedures
- Ensuring all orders are logged and processed in line with the company's procedures
- Ensuring the companies CRM is kept up to date with sales opportunities and secured orders
- Providing accurate pipeline reporting via the companies CRM
- Carrying out presentations and demonstrations to customers
- Attending business and networking events to build contacts and opportunities
- Assisting the business with any sales activities including conferences and events where presentations and talks may be required
- Providing excellent and effective customer service at all times
- Ensuring all paper work and systems relating to sales and accounts are up to date
- Any other duties set out by your line manager
Person Specification
Essential
- Excellent knowledge of MS products, O365, SharePoint, firewall technologies, networking concepts
- Excellent working knowledge of IT Infrastructure – Servers, Firewalls, switches, routers, PCs, mobile devices and cloud infrastructure solutions such as Azure and AWS.
- Excellent attention to detail, sound problem-solving skills and analytical thinking
- Over 5 years' experience working in an IT MSP environment covering several different technical areas
- Demonstratable Sales Solution Strategy knowledge such as SPIN or Challenger.
- English Language (written and verbal) to a GCSE level or equivalent
- Able to demonstrate excellent communication skills, written, over the phone and face to face
- Excellent customer service skills and experience in providing customer service
- At least 1 formal IT sales qualification at entry level or above. For example, GCSE ICT, CompTIA, Microsoft certification, BTech or similar
- Full driving licence
- Enhanced DBS clearance or ability to gain enhanced DBS clearance
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Desirable
- A willingness to learn new skills and technologies in a fast paced environment
- Comfortable working within a team or on own initiative
- Able to complete detailed and accurate documentation with attention to detail at the forefront
- Knowledge of Health and Safety compliance and working practices
We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.
Working Conditions
The typical working environment will be an office location at our offices in Gloucester. Long periods of working in front of a VDU with regular breaks is common. Occasionally you may be required to travel long journeys to complete team support or training and may at times be required to stay overnight.
Group Compliance
As Part Of The Companies Compliance To The Health & Safety At Work Etc Act 1974, ISO9001 For Quality, ISO14001 For Environmental And ISO27001 For Information Technology, There Are Several Key Objectives That Are Issued Each Year Upon Management Review That We Expect All Staff To Work Towards In Order For The Company To Meet These Objectives And Include But Are Not Limited To
- Compliance to all legislative and British Standard requirements
- Compliance to associated accreditation bodies schemes from NSI, BAFE, LPCB, FIA and others as required
- Maximise customer satisfaction with the services provided by GBE Converge
- Working to reduce, renew and recycle any wate on and off our sites including our offices
- Protect the environment and ensure use of toxic materials is avoided where possible
- Work to best safe practice and ensure actions do not cause harm unto themselves or others
- Employees will not tamper with any issued PPE or plant machinery that it may cause harm unto themselves or others
- Ensure all minimum training requirement are met in compliance with the relevant ISO standards
- Ensure that any Information Technology ‘incidents' are effectively reported and resolved in a timely fashion (internally or externally)
- Maintain clear desk and screen at all times
- Compliance to ensure no deliberate breaches in security information and/ or systems
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Our market-leading offering provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
- When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
- We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
- Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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