We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary:

Supports Account Executives in supporting large group clients and consultants. As an Account Manager, you will be assigned specific clients to work with along with a Senior Account Executive on the team.

Roles & Responsibilities:

• Account Manager identifies customer specific service issues, provides solutions, and leads resolution of issues working with other areas to implement.
• Proactive and responsive, taking ownership of claim, eligibility service issues that come in from client/consultant.
• Tracking open issues, follow up, getting resolution and keeping a log for tracking.
• Leads monthly/bi-weekly client service calls – which includes updating the Decision and Issues Log.
• Supports and conducts open enrollment activities, includes Teams, virtual and face to face OE meetings, attending and supporting – providing material needed for OE meeting and includes coordinating, supporting, and conducting OE meeting.
• Actively involved in client discussions, taking notes and providing follow up but also offering up ideas and suggestions.
• External Messaging to clients when it comes to communications. Examples include general announcements, wellness messaging as needed; discussion between AE/AM.
• Over time, independently manage more complex service issues from beginning to end without AE involvement.
• Housing reports, all necessary contact sheets, documents in shared drive for others to access.
• Thorough understanding of client benefits offerings, including programs in place and their goals; knows the client and has developed relationship with client/consultant.
• Submit for SBC requests when plan designs are finalized.
• Benefit Summaries/Plan Documents/SBC’s, review documents to make sure accurate.
• Able to have discussions with clients/consultants articulating how programs work.
• Assist AE as needed when requested to pull brochures, flyers.