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Customer Success Lead
At Moss, we empower finance professionals to automate daily tasks and make data-driven decisions.
Our team and culture set us apart — we’re focused on driving impact and growth, with everyone committing to learning and achieving excellence. Recognised by Sifted’s Rising 100 and LinkedIn’s Top Startups, we’re here to accelerate your career and collectively ensure Moss’s long-term success.
Join Our Customer Success Team
As part of our Customer Success team, your role will centres on driving SaaS revenue growth through proactive customer engagement. By leveraging data insights, you’ll proactively identify:
- Upsell opportunities
- Churn risks for your customer portfolio
Your strategic guidance and deep product expertise will help customers maximise value from our solution while ensuring long-term success.
Key Responsibilities
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Customer Engagement
- Build scalable, value-driven relationships with clients.
- Deeply understand their finance challenges and guide them toward full adoption of spend management features.
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Upselling & Revenue Growth
- Identify new business opportunities based on customer needs.
- Optimise product use to increase value and retention.
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Data-Driven Decision Making
- Measure success using KPIs like engagement, SaaS uplift, and renewals.
- Interpret customer and product data to forecast revenue.
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Product Advocate
- Collaborate with internal stakeholders to gather client feedback.
- Advise on current and future product features.
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Process Excellence
- Continuously improve customer journey touchpoints for satisfaction.
- Contribute to long-term retention strategies.
About You
Successful candidates will have:
Must-Have Qualifications & Experience:
- Proven experience in a proactive commercial/enterprise sales role (B2B preferred).
- Hands-on experience upselling SaaS services/products to existing clients.
- Fluent in English (C2 level) for seamless communication across teams.
INCLUSIVE Skills & Qualities:
- Customer-Obsessed – Empathise with pain points and deliver exceptional service.
- Commercially Minded – Spot value-driven opportunities, negotiate effectively, and secure long-term deals.
- Clear Communication – Simplify complex information for diverse audiences.
- Analytical Mindset – Use data to prioritise customers, spot churn risks, and drive strategic decisions.
- Expert Operator – Manage multiple tasks efficiently while maintaining high standards.
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About Moss
A SaaS scale-up founded in Berlin, Moss connects finance teams in 5 offices across Europe with a diverse team of 300+ employees from 50+ nationalities.
Our mission: Empower every SMB in Europe with digital, AI-driven spend management. 5,000+ businesses across Germany, the Netherlands, and the UK rely on us for solutions like: ✔ Corporate Cards ✔ Accounts Payable Automation ✔ Employee Cash Reimbursement ✔ Procurement Control
Backed by renowned investors like Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures, and A-Star, Moss has raised €180 million in funding.
Why Join Moss?
- Impact & Speed – Embrace bold choices, learn rapidly, and accelerate your career.
- Competitive Benefits
- Top-tier compensation package (including equity).
- 20 days "Work From Abroad" (per year).
- 600€/GBP Learning & Development Budget.
- Flexible office & remote culture with in-person connection moments.
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