VIQU Energy
Account Manager
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About the Role
A leading energy consultancy specialising in the Independent Schools sector is seeking an Account Manager to join its growing team and support a growing portfolio of schools across the UK.
The role is within the organisation that provides wrap-around services including invoice validation, query resolution, and support with energy projects. The successful candidate will form part of the dedicated team, ensuring agreed SLAs are upheld and that queries are promptly actioned by energy suppliers, while liaising with client schools as required.
This is an excellent opportunity for someone with a background in the energy or utilities sector who enjoys working with clients, managing queries, and building strong relationships. You will use CRM systems and internal software to proactively manage queries and ensure clients receive a high standard of service.
Key Responsibilities
- Manage and maintain relationships with a portfolio of school clients.
- Act as a key point of contact for client queries and provide regular updates.
- Liaise with energy suppliers to ensure queries are actioned promptly and agreed SLAs are maintained.
- Proactively investigate and resolve client queries, escalating issues where required.
- Record and manage case notes and queries using CRM and internal systems.
- Build strong working relationships with clients, suppliers, managers, and colleagues.
- Work confidently with data using Microsoft Excel.
- Support the review of data and production of reports alongside the bureau team.
- Support energy projects and procurement-related activity where required.
- Maintain an awareness of energy legislation and third-party charges within energy contracts.
- Support the preparation and review of energy budgets.
- Attend client, supplier, and internal meetings using platforms such as Teams, Zoom, and Google Meet.
- Attend occasional client meetings, supplier meetings, conferences, and other industry events.
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About You
You are a professional, personable, and meticulous individual with excellent client-facing skills and a strong work ethic. You are confident managing queries, working with data, and communicating with a range of stakeholders.
Ideally, you will have previous experience within the energy or wider utilities industry and be comfortable using CRM systems and Microsoft Excel. You are resourceful, proactive, and able to take the initiative while also working effectively as part of a wider team.
Essential Experience & Qualifications
- Excellent written and verbal communication skills with strong client-facing experience.
- Ability to work as part of a team and build strong relationships with managers and colleagues.
- Confidence working with data and Microsoft Excel.
- Comfortable using remote meeting software such as Teams, Zoom, and Google Meet.
- Professional, personable, and punctual with excellent attention to detail.
- Resourceful, proactive, and able to take initiative with a strong work ethic.
- Full UK driving licence, with flexibility to travel occasionally to clients, suppliers, and conferences.
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Desirable:
- Degree-level qualification.
- Experience using utility software or similar large organisational databases.
- Familiarity with CRM software to log case notes and track queries.
- Previous experience within the utilities industry, including electricity, gas, or water.
- Ability to review data and produce reports.
- Exposure to energy procurement analysis.
- Awareness of and interest in energy legislation, including government-imposed third-party charges and levies.
- Experience producing and reviewing energy budgets.
Benefits
- Private pension with an 8% employer contribution.
- Bupa cash plan.
- Income protection for serious medical illness.
- Performance-related bonuses.
If you're looking to develop your career within the energy and utilities sector, send your CV to Jovita at VIQU Energy today.
Get in touch with VIQU Energy for a private discussion about this role. You can also contact Jovita Strolyte directly through our website.
Referral Bonus: Have someone in mind for this position? We offer rewards of up to £1,000 for successful introductions (T&Cs apply).
To stay up to date with the latest industry opportunities, follow @VIQU Energy online.
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