STM AGENCY
Account Manager - Marketing Agency
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Account Manager Role - Marketing Agency
The collective purpose of the Client Services team within STM Agency is to develop lasting and meaningful relationships, founded on perpetual thinking and innovation, to drive client and agency profit and growth.
We work as one team and are united by our company values: with curiosity, with agility, with a smile.
We are seeking an Account Manager who thrives in a fast-paced, dynamic agency environment and is looking for a new challenge.
The ideal candidate will be organised, commercially minded and confident managing day-to-day client relationships across a range of sectors and marketing disciplines.
Candidates should ideally have a minimum of 18 months experience within an agency environment, having worked across integrated marketing projects. Experience across creative, digital, content, production, web development and performance marketing is desirable, alongside exposure to both B2B and B2C clients.
We're looking for an individual who can work with autonomy and is comfortable managing day-to-day client relationships under the guidance of an Account Director. Versatile and detail-oriented, capable of reacting swiftly to client needs whilst upholding high standards of accuracy and execution.
Under the guidance of your Account Director, you will be accountable for the day-to-day management of your projects, working alongside our Create, Reach and Code teams to ensure work delivered for clients is head and shoulders above the competition.
As part of the Client Services Centre of Excellence, you will contribute to driving profitability, client retention and agency growth. At STM Agency, we’re united by curiosity, agility, and a commitment to perpetual thinking. We offer a collaborative and innovative environment where you can make a real impact.
If you’re ready to take the next step in your career, apply today and let’s create something amazing together!
We're looking for someone to demonstrate the below in their initial interview:
- Strong organisational and project management skills
- Ability to work in a fast-paced environment and manage multiple priorities
- Commercial awareness and understanding of project profitability
- Experience managing day-to-day client relationships
- Broad understanding of integrated marketing channels
- Confidence briefing and coordinating specialist teams
- Ability to interpret campaign, website or project performance data
- Proactive mindset with a desire to identify opportunities for client growth
- Experience working across a mixture of client sectors and project types
- Previous agency experience managing multiple stakeholders and timelines
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Day to day your role will include:
Client Relationship Management (30%)
- Building and maintaining strong client relationships, delivering the very best work on time, on brief and on budget
- Acting as the primary day-to-day point of contact for clients
- Leading client communications, meetings, status updates and project reviews
- Identifying opportunities to add value through broader agency services and solutions
Project Oversight (25%)
- Coordinating integrated projects across creative, content, production, development and performance marketing teams
- Managing the creation of agency briefs, timelines, estimates and delivery plans
- Maintaining project momentum by proactively managing risks, actions and dependencies
- Ensuring workstreams remain aligned to agreed objectives and deliverables
Strategic Planning (15%)
- Supporting the development and execution of client growth plans
- Contributing insights and recommendations during planning and strategy sessions
- Building a strong understanding of client sectors, competitors, challenges and opportunities
- Translating client objectives into clear and actionable agency briefs
Budget Management (15%)
- Managing project budgets through Synergist alongside your Account Director
- Producing accurate estimates, quotations and statements of work
- Monitoring project profitability and utilisation
- Supporting forecasting and revenue planning discussions
Problem Solving (10%)
- Addressing project, delivery and stakeholder challenges proactively
- Working with specialist teams to identify solutions and maintain momentum
- Managing client expectations and escalating appropriately when required
- Maintaining a solution-focused approach to delivery challenges
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Quality Assurance (5%)
- Reviewing work to ensure briefs have been accurately interpreted and delivered
- Supporting internal review processes and quality checks
- Ensuring client expectations are consistently met whilst protecting project scope and profitability
Your success will be measured by:
- Demonstrable expression of the values: with curiosity, with agility, with a smile
- Adherence to company policies and appropriate use of agency tools and systems
- Achievement of personal, departmental and agency objectives
- Strong client satisfaction and retention
- Delivery of projects on time, on brief and on budget
- Contribution to agency profitability and account growth
- Positive feedback from clients and colleagues across the agency
WHY WORK FOR US? STM Agency is full of people who genuinely enjoy working together. With a shared ambition not just for delivering great work, but for creating an environment where everyone can be themselves, contribute ideas, and grow their career.
Alongside the day job, there's a social club, volunteering days, breakfast clubs, wellbeing initiatives, and ongoing learning opportunities. But if you ask the team what they stay here for, the answer is usually the same: the people.
- 26 days holiday
- Flexible working hours
- 4pm finish on Fridays
- Hybrid working between home and our office locations in Manchester or Rawtenstall (3 days in a hub, 2 from home)
- A varied role working with exciting brands across multiple industries
- Regular lunch and learns
- Healthcare cash plan
- Pension benefits
- Supportive team culture with space to grow and shape your role
SOUND GOOD? Send a cover letter and CV via our LinkedIn.
Please note we can only get back to successful applicants.
We will not be instructing recruitment agencies to support with this search, and any unsolicited CVs received from recruitment agencies will be considered a gift.
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