The Account Manager will actively engage with our members to ensure they receive genuine value from their membership. This is a relationship focused, commercially aware role with responsibility for member retention, identifying opportunities for collaboration.

Job Responsibilities:

• Actively engage with members on a regular basis through phone, email and in-person attendance at events, discussing matters of importance to them and advising as required.
• Cross-identify opportunities for member-to-member collaboration and arrange introductions as necessary.
• Update members on upcoming events, encouraging attendance and inviting participation.
• Stay abreast of policy and legislative changes and economic factors which could affect our members; hold thoughtful conversations and provide relevant updates.
• Keep relevant members informed of grants, funding opportunities or dispensations available to their business.
• Attend Chamber events as a representative of membership engagement.
• Hold meetings with members to understand how the Chamber can serve them more effectively.
• Manage annual membership renewal conversations; understand and record the reasons where a business chooses to leave.
• Assist in marketing efforts by suggesting relevant content, articles or mailers of interest to the membership.
• Maintain the CRM system, keeping contact details, business information and key stakeholder records up to date.

Person Requirements:

• Experienced business professional who is commercially astute and confident communicating with senior stakeholders.
• A social chameleon – able to adapt tone, language and approach to suit a wide variety of audiences.
• Personable, warm and genuinely interested in people and their businesses.
• Highly organised with a structured, process-driven approach to managing a portfolio of members.
• Demonstrable experience in account management or relationship management.
• Flexible and willing to attend occasional evening events.

Desirable:

• Experience working within a membership organisation, trade body or similar stakeholder-facing environment.
• Familiarity with CRM systems and data management.
• An understanding of the local Bedfordshire business community.

Benefits:

• Pension contributions
• Westfield Health Cash Plan
• Westfield Rewards Plan (get discounts and rewards from hundreds of leading retailers, restaurants and destinations)
• 20 days holiday a year, increasing by 1 day for every year of service up to a maximum of 30 days plus UK Bank Holidays