Account Manager (non-field based)

Contract Type: 12-month Fixed-Term Contract

About IMCD Group

IMCD Group, headquartered in Rotterdam, The Netherlands, is a leading global partner for the distribution and formulation of speciality chemicals and ingredients. IMCD is a strong, innovative business partner and solutions provider for producers of consumer, industrial and durable goods in multiple business sectors: Advanced Materials, Beauty & Personal Care, Coatings & Construction, Food & Nutrition, Home Care I&I (Industrial & Institutional), Industrial Solutions, Lubricants & Energy, and Pharmaceuticals.

In partnership with our suppliers, we offer a broad and deep product portfolio. With our over 80 application laboratories across 60 countries, we co-create formulations and offer solutions that allow our business partners to make products with a positive impact on the world of today and tomorrow. Our teams focus on providing commercial and operational excellence, using the best digital and logistics tools available to create a world of opportunity for our partners.

In 2025, with over 5,200 employees, IMCD realised revenues of EUR 4,779 million. IMCD N.V.’s shares are traded at Euronext Amsterdam (symbol: IMCD) and included in the Dutch ESG AEX index, as one of 25 companies within the AEX and AMX indices demonstrating best ESG practices.

Your Responsibilities at IMCD:

• Managing, nurturing, and growing a high-volume portfolio of existing and prospective customer relationships through regular remote touchpoints (e.g. email, telephone, virtual conferencing) with occasional face-to-face visits, and by directing them, where appropriate, to the MyIMCD portal.
• Proactively identify and deliver new business opportunities, ensuring a healthy pipeline is maintained in collaboration with field-based Account and Development Managers and other colleagues within the Beauty & Personal Care business unit.
• Working closely with team members, reciprocating support and technical expertise to respond to customers formulation and technical queries, whilst proposing solutions to enhance our product offering based on a deep understanding of our customer needs.
• Developing a sales strategy in line with budget expectations, continually monitoring sales and other KPIs to ensure that budget and margin targets are achieved, using data insights to identify and take appropriate and timely action accordingly.
• Completing daily administrative duties – Interaction and Follow-up reports, Quotations, Business Opportunity creation, Quotations, etc.
• Producing regular reports highlighting key activities, opportunities generated and successes delivered.
• Understanding customer needs in order to propose solutions to enhance our product offering and increase product penetration.
• Developing an in-depth technical knowledge of all product ranges within the B&PC portfolio.
• Regularly contribute to portfolio Gap Analysis, working with the Market& Development Managers to identify new Principals accordingly.
• Developing project ideas in conjunction with colleagues to establish target applications / innovations for promotion to the appropriate customer groups.
• Introducing and promoting new product offerings from principals, utilising all potential unique selling points, attending relevant internal and Key Principal product application training as required to ensure the appropriate level of knowledge of the Beauty & Personal Care business unit product portfolio is developed and maintained.
• Conducting market research and identifying current and upcoming trends within the Beauty & Personal Care market to ensure we remain relevant to our customers and suppliers.
• Following-up on repeat orders to ensure both customer and supplier supply chains remain within agreed timescales.
• Taking ownership for the B2B (MyIMCD) onboarding of customers within B&PC.
• Setting up new customers on Salesforce and MyIMCD.
• Progressing product setup, product enquiries and business opportunities in a timely manner, fully utilising the CRM system (Salesforce) to enter and update customer information, adding samples, opportunities, quotations, price renewal campaigns, etc., both for own accounts and for those of the field-based Account Managers where these are not otherwise directed through automated channels.
• Rolling out mini-product promotion campaigns (outside of Group-led) with the support of the UK Marketing & Communications Team.
• Supporting special projects, e.g. commercial campaigns, as defined by business needs and agreed with Market Manager.
• Any other ad hoc tasks as required.