What You'll Get

• The opportunity to manage and develop relationships with some of Ground Control's key clients.
• A role where your work directly influences customer retention, satisfaction, and long-term business success.
• The autonomy to take ownership of your accounts and make decisions that create positive outcomes for customers.
• Exposure to senior stakeholders across a diverse client portfolio.
• Support from experienced leaders and collaborative teams across Client Services, Operations, and Finance.
• Opportunities to develop your account management, stakeholder engagement, and commercial skills within a growing business.

What We're Looking For

• Proven experience in Account Management, Client Services, Customer Success, Service Delivery, or a similar relationship-focused role.
• Strong customer relationship management skills with the ability to build trust and credibility with stakeholders at all levels.
• Experience managing customer queries, complaints, or escalations in a professional and solutions-focused manner.
• Comfortable working in a fast-paced environment where priorities can change quickly, particularly during peak winter operations.
• Strong communication and influencing skills, with the confidence to manage challenging conversations effectively.
• Experience managing multiple priorities while maintaining high standards of customer service and organization.
• Commercial awareness and the ability to identify opportunities that add value for both clients and the business.
• Resilient, proactive, and calm under pressure, with a genuine desire to support customers and colleagues.
• Experience within facilities management, property services, support services, utilities, or other multi-site service environments would be advantageous.
• A full UK driving licence and willingness to travel occasionally for client meetings when required.

Benefits

• Competitive salary – aligned with your skills and experience
• Pension scheme – helping you plan for the future
• Recognition schemes – celebrating and rewarding great work
• Private GP service – fast, convenient access to medical support
• Life insurance – providing added peace of mind
• Subsidised gym membership – supporting your health and wellbeing
• Holiday buy scheme – purchase up to 5 additional days of annual leave

Equal Opportunities Statement

At Ground Control, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered to thrive. We believe that diversity drives innovation and success, and we welcome applications from individuals of all backgrounds, experiences, and perspectives.

We are proud to be an equal opportunities employer. We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, ethnic or national origin), religion or belief, sex, sexual orientation, or any other protected characteristic as defined in the Equality Act 2010.

We actively support and promote an inclusive culture, ensuring fair and equitable treatment throughout the recruitment process and across all stages of employment, including training, development, promotion, pay, and termination. We are committed to providing reasonable adjustments for disabled applicants and employees, and to creating a working environment free from discrimination, harassment, bullying, or victimisation.

We expect all colleagues to uphold our values of dignity, respect, and inclusion. We take a zero-tolerance approach to any form of discriminatory behaviour and are committed to continuous improvement through training, inclusive policies, and accountability at all levels.