GuestReady
Account Manager - Owner Success
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Account Manager – Owner Success (English Speaker)
Remote | Freelance / Independent Contractor | UK Working Hours
About GuestReady
GuestReady is a leading short-term rental and hospitality management company operating across multiple markets, including the UK, France, Portugal, Spain and the UAE.
Since 2016, we have combined technology with high-quality hospitality services to help property owners get the most out of their properties while delivering excellent guest experiences.
We are looking for a motivated and organised Account Manager to join our Owner Success team and support our UK market.
This is a great opportunity for someone with initial experience in Account Management or Customer Success who enjoys building client relationships, solving problems and helping clients achieve their goals.
The position is fully remote, offered on a freelance/independent contractor basis, and requires availability during UK working hours.
Role Overview
As an Account Manager, you will be responsible for maintaining strong relationships with a portfolio of property owners, ensuring they receive excellent service and feel supported throughout their journey with GuestReady.
You will be their main point of contact, helping them with questions, following up on requests, monitoring property performance and coordinating with internal teams to resolve issues.
You will also help identify opportunities to improve owner satisfaction, property performance and long-term retention.
We're looking for someone who is proactive, organised, comfortable communicating with clients and eager to develop their Account Management skills.
Key Responsibilities
- Owner Relationship Management: Build and maintain positive relationships with a portfolio of property owners, acting as their main point of contact.
- Account Management: Manage day-to-day owner requests, follow up on outstanding matters and ensure owners receive timely and professional communication.
- Owner Satisfaction & Retention: Maintain regular contact with owners, understand their concerns and help resolve issues to build long-term relationships.
- Property Performance Monitoring: Review basic property performance indicators, such as occupancy, bookings and revenue, and help owners understand their results.
- Problem Solving: Handle owner questions, complaints and concerns professionally, escalating more complex situations when necessary.
- Cross-Team Coordination: Work closely with Operations, Guest Experience, Revenue Management and Finance to ensure owner requests are addressed effectively.
- Reporting & CRM: Keep accurate records of owner communications, requests and follow-ups using internal systems and CRM tools.
- Continuous Improvement: Share owner feedback and identify opportunities to improve the owner experience and internal processes.
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What We're Looking For
- 1–3 years of experience in Account Management, Customer Success, Client Relationship Management or a similar client-facing role.
- Some experience managing client relationships or being a main point of contact for customers.
- Strong communication and interpersonal skills, with the ability to build trust and maintain positive relationships.
- A customer-oriented mindset, with an interest in client satisfaction and retention.
- Good organisational skills and the ability to manage multiple requests and priorities.
- Confidence handling customer concerns and finding practical solutions.
- Basic analytical skills and willingness to learn how to interpret property performance data.
- Comfortable using CRM systems, spreadsheets and digital tools.
- A proactive, reliable and solution-oriented attitude.
- Ability to work independently while collaborating with an international team.
- Fluent English, both written and spoken.
- Availability during UK working hours.
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Nice to have:
- Previous experience managing a small portfolio of clients or accounts.
- Experience in hospitality, short-term rentals, property management or SaaS.
- Familiarity with customer retention, renewals or account follow-ups.
- Experience using CRM tools such as HubSpot, Salesforce or similar platforms.
You don't need to be an expert in property management or revenue management. We value candidates with strong client relationship skills, a willingness to learn and the motivation to grow within Account Management.
Contract
This opportunity is offered on a freelance / independent contractor basis, with full-time availability required during UK working hours.
You will collaborate with GuestReady as an independent contractor rather than as an employee.
Further details regarding compensation, working arrangements and the collaboration model will be discussed during the recruitment process.
Why Work With GuestReady?
- Develop your career in Account Management within the hospitality and technology industry.
- Gain hands-on experience managing client relationships and property portfolios.
- Work with an international, multicultural team.
- Learn about short-term rental management, property performance and owner retention.
- Enjoy a remote working environment with opportunities to develop new skills.
- Join a growing company that values initiative, collaboration and continuous improvement.
We will discuss further details about compensation, working arrangements, and the collaboration model.
If you enjoy working with clients, building relationships and solving problems, we'd love to hear from you!
GuestReady is committed to creating an inclusive environment and welcomes applications from people with diverse backgrounds, experiences and perspectives.
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