Via
Account Manager
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Junior Account Manager / Account Manager | £30,000–£35,000 DOE | Surrey (Onsite)
Own the customer journey from first order to final delivery — for a business that genuinely lives and breathes exceptional service.
Our client is a highly successful, growing UK consumer products business, known for creating market-leading products and partnering with some of the biggest names in retail. They're looking for a Junior Account Manager / Account Manager to join their team and become the trusted go-to for a portfolio of customers who expect nothing less than brilliant service, delivered fast.
This isn't a role where you'll be one of many cogs in a big, slow machine. It's hands-on, fast-paced, and genuinely important to the business — the kind of role where your relationships and your organisation directly shape the customer experience, and where doing it brilliantly gets noticed.
Why this role?
- Real ownership – you'll manage the customer journey end-to-end, from quote to delivery to invoicing, not just a slice of the process.
- Work with brilliant brands – exposure to well-known retailers and high-end consumer products.
- A business that invests in you – genuine, ongoing opportunities for progression as the company continues to grow.
- Variety and pace – no two days look the same; you'll be problem-solving, coordinating, and building relationships across the business.
- A close-knit, supportive team – where attention to detail and great service are genuinely valued, not just talked about.
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What you'll be doing
- Delivering timely, tailored communication to customers, addressing their specific needs.
- Building deep product knowledge so you can answer customer queries with confidence.
- Working with internal Quality Assurance specialists to ensure products meet customer and regulatory requirements.
- Tracking every customer order from inception through to delivery and invoicing, keeping internal teams clear on responsibilities and deadlines.
- Partnering with Sales Coordinators to complete customer-specific documentation accurately and on time.
- Producing accurate quotations and precise order documentation.
- Organising your day to meet customer needs and respond quickly to urgent queries.
- Proactively managing internal and external deadlines using the tools and systems available to you.
- Aligning customer strategy and sharing key dates with the Key Account Manager.
- Checking product samples meet company standards before dispatch.
- Spotting when a customer request needs escalating, and knowing when to bring in the Key Account Manager.
What we're looking for
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Your very own career expert that helps elevate your application to the next level.
- Experience in a Junior Account Management (or similar) role, ideally working with consumer products.
- A background in private label / made-to-order product ranges is a real advantage.
- A brilliant communicator, with strong written and verbal English and a natural ability to build relationships at all levels — internally and externally.
- A genuinely customer-centric mindset, with a passion for delivering an outstanding experience in a B2B setting.
- A natural problem solver who picks things up quickly.
- The ability to juggle multiple projects and workflows, and stay calm when priorities compete.
- Fantastic attention to detail and confident MS Office skills.
- A proactive, logical thinker who's a great team player.
The details
- Salary: £30,000–£35,000 per annum, dependent on experience
- Location: Surrey (outskirts of Redhill/Gatwick area) — fully onsite. Please note, this location is rural, so your own transport is essential.
- Start date: ASAP
Interested? If you're a natural relationship-builder who takes real pride in getting the details right, this is a rare chance to join a business where that's exactly what's valued. Apply now or get in touch for a confidential conversation about the role.
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