Blackbaud
Account Manager, Partnerships - JustGiving
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About the Role
At JustGiving, we help people raise more money for the causes they care about. We're looking for an Account Manager to manage a portfolio of commercial and integration partners across the fundraising ecosystem, including event organisers, integration and technology partners, and corporate fundraising partnerships.
In this role, you'll act as a trusted adviser, helping partners maximise fundraising outcomes, strengthen participant experiences, and identify new opportunities for growth through JustGiving's solutions. To maximise impact, we’re looking for candidates with direct experience from charities, digital platforms, mass-participation events or corporate fundraising environments.
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What you'll be doing
- Manage a portfolio of strategic partners, building trusted relationships that drive long-term retention, growth and partner satisfaction
- Develop and deliver partnership plans using data and insights to increase fundraising performance, engagement and adoption of JustGiving solutions
- Lead contract renewals, retention strategies and commercial discussions, identifying opportunities to expand partnership value
- Partner with cross-functional teams to support successful onboarding, integrations, optimisation initiatives and operational improvements
- Represent JustGiving with partners and at industry events, sharing expertise and helping shape fundraising best practice
What you'll bring
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- Experience in account management, partnerships, customer success or relationship management, ideally within fundraising, events, technology or digital platforms
- Strong commercial and analytical skills, with the ability to interpret data, identify opportunities and deliver strategic recommendations
- Excellent stakeholder management, communication and influencing skills, including presenting to and building credibility with senior decision-makers
- Ability to manage multiple priorities and deliver successful outcomes in a fast-paced, evolving environment
- A proactive, collaborative and customer-focused approach, with a passion for helping partners achieve their goals
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