GuestReady
Account Manager (Portfolio & Owner Success)
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Account Manager – Portfolio & Owner Success (English Speaker)
Remote | Freelance / Independent Contractor | UK Working Hours
About GuestReady
GuestReady is a leading short-term rental and hospitality management company operating across multiple markets, including the UK, France, Portugal, Spain and the UAE.
Since 2016, we have combined technology with high-quality hospitality services to help property owners get the most out of their properties and deliver excellent guest experiences.
We are looking for an English-speaking Account Manager to own a portfolio of property owners in our UK market. The role is remote, offered on a freelance/independent contractor basis, and requires availability during UK business hours.
Role Overview
As an Account Manager, you will be the commercial owner of a portfolio of properties and the main point of contact for their owners. Your goal is to grow property performance and keep owners with GuestReady for the long term.
This is not a reactive support role. You will proactively analyse performance, spot risks and opportunities across your portfolio, lead performance conversations with owners, and drive actions that improve occupancy, revenue and retention.
Key Responsibilities
- Portfolio Revenue & Yield Strategy: Serve as the end-to-end commercial owner of a property portfolio, actively analysing performance metrics, market dynamics and pricing to maximise property yield for owners.
- Proactive Account Ownership: Drive long-term client retention through proactive account reviews, performance consulting and executive-level alignment, going well beyond reactive troubleshooting.
- Retention & Churn Management: Monitor the health of your portfolio, identify owners at risk of leaving early, and put action plans in place to retain them.
- Performance Conversations: Discuss results and commercial strategy with owners using data and insights; explain performance clearly, manage expectations and constructively challenge owners on pricing and actions needed to improve results.
- Growth Opportunities: Identify opportunities to improve and expand each account, and share recommendations with owners and internal teams.
- Cross-Team Coordination: Act as the bridge between owners and internal teams such as Operations, Guest Experience and Finance, making sure issues are owned, escalated where needed and resolved.
- Reporting & CRM: Keep accurate records of owner interactions, actions and outcomes in our CRM, and report on portfolio performance and retention.
- Continuous Improvement: Spot recurring challenges and share insights that improve both the owner experience and property performance.
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What We're Looking For
- Proven account management experience: you have owned a portfolio of clients or accounts and been responsible for their retention, renewal or growth.
- Hands-on experience tracking performance, identifying risks, and monitoring churn and retention.
- Strong commercial awareness and confidence working with revenue, occupancy and pricing data.
- Comfortable leading challenging or commercially sensitive conversations with clients, and constructively challenging them when needed.
- Ability to turn data into clear recommendations and manage expectations.
- Fluency in English, written and spoken.
- Availability to work UK business hours.
- Confidence working with CRM platforms and digital tools.
- A proactive, organised and solution-oriented mindset with a high level of ownership.
- Ability to work independently while collaborating with an international team.
- Nice to have: experience in short-term rentals, property management, hospitality or proptech.
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Please note: This role is best suited to candidates who have previously owned a client or account portfolio.
Contract
This opportunity is offered on a freelance/independent contractor basis and is open to candidates. You will provide services to GuestReady as an independent contractor rather than as an employee, on a full-time basis during UK working hours.
Further details on the working schedule, compensation and collaboration model will be discussed during the recruitment process.
Why Work With GuestReady?
- Own a portfolio and have a direct impact on owners' results.
- Join an international, multicultural team in the travel and hospitality industry.
- Work in a dynamic, technology-driven environment.
- Collaborate with teams across different countries and markets.
- Be part of a growing company where initiative, ownership and continuous improvement are highly valued.
Join Us
GuestReady is committed to creating an inclusive environment and welcomes applications from people with diverse backgrounds, experiences and perspectives.
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