BT Group
Account Manager - Public Sector
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Job Title: Account Manager - Public Sector
Req ID: 61803
Job Function: Sales and Commercial
Posting Start Date: 12/08/2026
Posting End Date:
Division: UK Business
Job Location: GBR-Birmingham-Three Snowhill
Advertised Salary: Competitive
Location: Birmingham
AI Interview
Due to high number of applications, we're using an AI platform to assist with screening applications. This will involve a 20-25 mins interview via a chat platform, after which you will immediately receive feedback based on your responses. All applications will be reviewed by a recruiter, and you'll be informed whether or not you've been progressed to the next stage - meeting the hiring manager.
About The Role
This is a fantastic opportunity to join BT Business as an Account Manager focused on public sector customers.
The Corporate Inside Sales team are a successful, diverse and sociable group, working together to drive new business and maintain customer loyalty. We are seeking a Account Manager as a direct report to the Sales Manager, this role will be responsible for supporting our public sector customers across the regions base and delivering a relative sales target. This role drives the delivery of profit and revenue growth across our established base whilst maintaining high NPS customer satisfaction scores each year.
Experience is good starting point but we highly value a driven, passionate & ambitious attitude towards your work and being successful. It's important to be confident in your ability to sell yourself, connect with others and build relationships. You're the sort of person who goes the extra mile - in life or in your professional role, and enjoys bringing an element of creativity to your work and how you influence others. Your passion comes through in the way you communicate with others.
You'll be joining a tightly knit team in our Birmingham, with a supportive and collaborative culture. Our Birmingham office hosts Account Managers, Sales Specialists and Business Development Managers - so you'll be sitting right next to the people who will help you do well in your role. This team is all about building each other up to succeed. You'll also be brought up to speed on your sales skills with our bespoke training programme, and long term there are opportunities for career growth into roles across the sales space at BT.
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What You’ll Be Doing
- Manage and grow a portfolio of public sector accounts, driving revenue through upsell and cross-sell
- Drive revenue and profit growth through proactive opportunity identification and careful account planning
- Maintain accurate forecasting across revenue and margin using Salesforce and internal tools
- Build strong relationships with stakeholders across local government, education and NHS organisations
- Take a consultative approach to selling, understanding customer needs and aligning solutions
- Develop and deliver account plans and pipeline strategies
- Work collaboratively across BT to bring together the right expertise and solutions
Essential Skills / Experience
- Experience working in a sales or account management role, ideally within a B2B environment
- Exposure to public sector customers (e.g. councils, NHS, education or procurement frameworks)
- Identify and close opportunities to develop new business within existing client accounts
Desirable Skills / Experience
- Experience within technology, telecoms, or IT solutions sales
- Understanding of public sector procurement processes or frameworks
- Experience of consultative or solution-based selling
- Capable communication, stakeholder management skills and able to build C-Level relationships
- A proactive, self-starting approach with a desire to learn and develop
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Our Package
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- 50% on target bonus
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UK
We’re a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.
We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
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