Key Responsibilities

Account Management & Client Relationships

• Act as the senior point of contact for your surveyors.
• Build strong relationships and understand each surveyor’s business, services, priorities and target market.
• Proactively manage accounts, anticipating needs and progressing actions without waiting to be chased.
• Hold regular account meetings to review KPIs, bookings, conversion rates, challenges and opportunities.
• Monitor account performance, outstanding actions, risks and opportunities.
• Identify opportunities for surveyors to utilise additional JAMY services or develop their own offering.
• Ensure communication between surveyors and internal teams is clear and actions are followed through.

Sales & Business Growth

• Take ownership of lead generation, sales calls and enquiry conversion.
• Monitor and action enquiries within agreed service levels.
• Make outbound calls and set a strong example for the team.
• Train and support colleagues with inbound/outbound calls, objection handling and communicating value over price.
• Set and monitor sales targets, job numbers and conversion performance.
• Work with management to identify sustainable growth and revenue opportunities.
• Support the onboarding of new accounts and surveyors.
• Maintain accurate sales and marketing communications relating to services and pricing.

Operational Oversight

• Ensure consistently high service levels, communication and attention to detail.
• Maintain oversight of account priorities, deadlines and potential risks.
• Balance competing client, sales and team requirements effectively.
• Oversee team workload and ensure work is achievable and delivered to the required standard.
• Monitor individual and team KPIs and implement improvements where required.
• Step into administration, diary management or other operational tasks when additional support is needed.

Team Leadership & Development

• Manage the day-to-day performance of Senior Admins and Business Administrators.
• Provide coaching, mentoring and practical support.
• Deliver training across call handling, client management, account processes and sales.
• Hold regular one-to-ones and team meetings.
• Create an environment where people feel supported while maintaining clear expectations and accountability.
• Recognise when workloads need rebalancing and act accordingly.
• Lead by example through ownership, professionalism, responsiveness and a willingness to get involved.

Who we are looking for

You’ll be:

• Proactive and accountable: you spot what needs doing and follow it through.
• Relationship-led: you understand that great service is about trust and consistency, not simply completing tasks.
• Highly organised: you can manage multiple accounts, priorities and deadlines without losing the detail.
• A strong communicator: confident and professional with clients, surveyors and colleagues.
• Solutions-focused: you investigate problems, use your judgement and look for practical solutions.
• Commercially aware: you understand how client experience, diary utilisation, conversion and account performance connect to revenue and growth.
• A supportive leader: approachable and empathetic while comfortable setting expectations and holding people accountable.
• Calm under pressure: able to prioritise effectively when things get busy.
• Hands-on and flexible: willing to step outside a narrow job description when your team or accounts need you.
• Detail-focused: you take pride in accuracy, follow-through and high standards.

What success looks like

You become a trusted first point of contact for your surveyors and understand their businesses without needing constant direction.

Accounts are proactively managed rather than reactively serviced. Surveyors feel supported, listened to and confident that things will get done.

Your team feels supported and developed while remaining accountable for high standards.

Leads are handled quickly and professionally, diaries remain productive and conversion, service levels and account growth are actively monitored and improved.

You’re equally comfortable stepping into the operational detail and looking at the bigger commercial picture.

Experience & Skills

We’re looking for someone with:

• Proven experience in account management, client relationship management, team leadership, sales or a similar people and service-focused role.
• Experience managing multiple accounts, priorities or stakeholders.
• Excellent telephone and written communication skills.
• Experience working with KPIs, targets and performance information.
• Experience coaching, training or supporting colleagues is desirable.
• Experience within surveying, property or another professional services environment is essential.

Above all, we’re looking for evidence of ownership, initiative, relationship building, organisation, problem solving and commercial awareness.

Equal Opportunities

JAMY Business Support is an equal opportunities employer. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Appointments are made on merit and suitability for the role.