Artefact
Account Manager (Retail Media)
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Account Manager (Retail Media)
Hybrid working pattern
London location
Reports to
Account Director
Who we are
Artefact is a new generation of data service provider, specialising in data consulting and data-driven digital marketing, dedicated to transforming data into business impact across the entire value chain of organisations. We are proud to say we’re enjoying skyrocketing growth.
We have over 2000 employees across 26 offices who are focused on accelerating digital transformation. Thanks to a unique mix of company assets: state-of-the-art data technologies, lean AI agile methodologies for fast delivery, and cohesive teams of the finest business consultants, data analysts, data scientists, data engineers, and digital experts, all dedicated to bringing extra value to every client.
The Retail Media and Analytics department is a digital media and ad tech consultancy team supporting international brands across programmatic advertising, retail media, analytics and marketing technology.
Purpose of the Role
As an Account Manager (Retail Media), you will manage a portfolio of retail media international clients while delivering high-quality campaign strategy and execution across Amazon Ads. You will act as the main day-to-day contact for selected clients, translating their commercial objectives into effective Sponsored Ads and Amazon DSP strategies.
This is a hands-on role combining campaign management, client communication, performance analysis and commercial account development. You will also support the continued growth of our Retail Media business and our strategic partnership with Amazon.
Key Responsibilities
Client & Account Management
- Act as the main day-to-day contact for a portfolio of retail media clients.
- Build trusted client relationships and understand commercial objectives.
- Lead client meetings, present campaign performance and provide strategic recommendations.
- Manage expectations, timelines and deliverables, escalating issues where appropriate.
Campaign Strategy & Delivery
- Build, execute and optimise Amazon Ads campaigns across Sponsored Products, Sponsored Brands, Sponsored Display and Amazon DSP.
- Develop targeting, audience, bidding and budget strategies aligned to client objectives.
- Coordinate campaign delivery with internal teams and external stakeholders across multiple accounts and marketplaces.
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Performance Optimisation
- Monitor campaign performance and proactively optimise budgets, bids, targeting and creatives.
- Analyse key metrics including ROAS, ACOS, TACOS, conversion rate and New-to-Brand performance.
- Translate campaign data into actionable insights and continuously test new optimisation opportunities.
Commercial & Client Growth
- Support account growth by identifying upselling and cross-selling opportunities.
- Contribute to forecasting, renewals, commercial proposals and account profitability.
- Ensure campaigns are delivered within agreed budgets and scope.
Reporting & Measurement
- Produce and present performance reports linked to client business objectives.
- Work with Analytics teams to develop audience, attribution and measurement strategies, including Amazon Marketing Cloud where appropriate.
- Maintain accurate campaign documentation and reporting.
Operational Excellence
- Manage multiple client accounts and priorities while maintaining high quality standards.
- Follow internal processes, maintain campaign documentation and contribute to continuous improvement and knowledge sharing.
Team Development
- Support and mentor junior team members, providing guidance, feedback and quality assurance.
- Assist with onboarding, training and resource planning, acting as the first escalation point for campaign delivery issues.
Required Skills & Experience
- At least three years of experience in digital media, e-commerce advertising or retail media.
- At least two years of hands-on experience managing Amazon Sponsored Ads campaigns.
- Strong working knowledge of Sponsored Products, Sponsored Brands and Sponsored Display.
- Experience managing complex campaigns across multiple products, categories or international marketplaces.
- Experience managing seven-figure annual media budgets, or portfolios with a comparable level of operational complexity.
- Experience managing client relationships and campaign execution simultaneously.
- Strong understanding of retail media and e-commerce performance metrics.
- Ability to analyse campaign data and translate findings into practical recommendations.
- Commercial mindset, with experience identifying account growth or upselling opportunities.
- Strong presentation, communication and stakeholder-management skills.
- Strong attention to detail and campaign-management discipline.
- Ability to manage multiple projects, priorities and deadlines in parallel.
- Experience mentoring, supervising or line-managing junior team members.
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Nice to Have
- Hands-on experience with Amazon DSP.
- Experience with Amazon Marketing Cloud.
- Knowledge of retail measurement, attribution and incrementality.
- Experience developing audience and first-party data strategies.
- Exposure to other retail media networks.
- Experience working with international retail or e-commerce brands.
Success in This Role Looks Like
Client Success
- Strong client satisfaction and consistently clear communication.
- High client retention across assigned accounts.
- Clients view you as a reliable and knowledgeable retail media partner.
- Performance recommendations are connected to commercial objectives.
Campaign Performance
- Campaigns are launched accurately and delivered on time.
- Budgets are managed effectively and against agreed targets.
- Optimisations are proactive, well documented and based on clear evidence.
- Campaign strategies become more sophisticated over time.
Commercial Contribution
- Revenue opportunities are identified and communicated consistently.
- Account forecasts are accurate and regularly maintained.
Operational Performance
- Accounts and delivery workflows are managed independently.
- Campaign and account documentation remains accurate and up to date.
- Delivery risks are identified and escalated early.
- The role contributes to scalable processes and continued Retail Media growth.
Why join Artefact?
At Artefact, you'll work with leading brands alongside experts in Data, AI and Digital Marketing, helping shape the future of Retail Media. As part of our growing team, you'll enjoy:
- Hybrid working
- 25 days' annual leave, plus bank holidays, increasing with service - up to five days
- Birthday day off
- Westfield healthcare
- Subsidised gym membership, wellbeing initiatives and Cycle to Work scheme
- Interest-free season ticket loan
- Learning, career development and international opportunities across 26 global offices
- Regular team socials and company events
- Plus, the opportunity to work with some of the world's leading brands as part of one of the fastest-growing Retail Media teams in the industry.
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