Restore plc
Account Manager
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About The Role
Role: Accounts Manager
Location: Durham (DH6 5FQ)
Contract Type: Permanent, Full Time
Hours: Monday – Friday 8:30am – 5:00pm
Salary: £28,000 Per Annum
Are you passionate about exceptional customer service and thrive in a fast-paced environment? Restore is looking for dedicated individuals to join our team! We are looking for a highly motivated Account Manager to help manage a portfolio of accounts, resolving customer queries and identifying opportunities to ensure maximum potential revenue across the Restore PLC portfolio.
Although working on a shared portfolio, you will take ownership and accountability for queries assigned. You will be the first escalation point for customers, helping to manage a large but shared list of accounts in close partnership with the National Account Manager, Service Delivery and Regional Customer Care Teams.
Responsibilities:
- Manage a portfolio of key customer accounts and build strong long term relationships
- Take ownership of customer requests from initial contact through to resolution
- Ensure contractual service level (SLAs) and key performance indicators (KPIs) are consistently achieved
- Conduct regular customer reviews, providing updates and performance reporting, recommending improvements
- Deal with customer enquiries in a timely and effective manner
- Accurately report key information to line manager
- Co-ordinate in resolution plans across Restore departments
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What we are looking for:
- Experience in resolving customer queries through effective investigation, ownership and problem-solving.
- Strong attention to detail, with the ability to manage queries accurately from initial contact through to resolution.
- The ability to work collaboratively with internal departments to resolve customer issues and support positive outcomes.
- A customer-focused approach, with experience of supporting account retention and building effective customer relationships.
- Confidence in maintaining accurate customer and account information within a CRM system.
- Able to communicate with both internal and external customers (Essential)
- Able to sit at computers for prolonged periods of time (Essential)
- Strong organisational skills, with the ability to manage multiple priorities and support business projects when required (Essential)
- Able to securely handle materials and data in line with safety and confidentiality standards, ensuring no breaches or violations (Essential)
- Able to effectively use CRM Systems and Microsoft Packages such as Word, Excel and Outlook (Essential)
- Driving Licence would be beneficial due to the logistics of the site however it is not essential
About The Company
At Restore Information Management, we help organisations protect, manage and access their information with confidence. As the UK's largest independently owned Information Management company, we support over 6,300 customers with secure physical and digital information solutions.
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With over 30 years of expertise, industry-leading facilities and a customer-first approach, we're trusted to deliver exceptional service and go the extra mile to solve our customers' challenges. Join us and be part of a business where your contribution truly makes a difference.
What We Can Offer You:
- Life assurance
- Annual leave entitlement (starting with 20 – 25 days + bank holidays)
- Contributory pension scheme
- Share save scheme
- Paid volunteer day
- Long service recognition
- Eyecare voucher
- Retail discounts
- Family leave
- Employee assistance programme
We welcome applications from people of all backgrounds and abilities. Reasonable adjustments can be provided throughout the recruitment process and in the workplace. If you require this advert or application process in a different format, or need any adjustments, please let us know, we’re here to support you.
As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.
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