Infodesk
Account Manager (SaaS, B2B)
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About Infodesk: www.infodesk.com
Infodesk is the enterprise SaaS solution that transforms intelligence into action. Intelligence activation is the next evolution beyond business and market intelligence. It’s the process of turning information into action by embedding validated, decision-ready insights directly into the workflows where outcomes happen. Most tools stop at presenting data or dashboards. Intelligence activation goes further. It connects intelligence to the tasks, teams and decisions that drive enterprise performance. Founded in 1999, for more than twenty-five years Infodesk has supported regulatory, compliance and strategic intelligence teams in complex, highly regulated industries such as life sciences.
About the Role
Infodesk is looking for a confident and highly organized individual to join our Commercial team as an Account Manager. You will be responsible for managing the execution of both the renewal and growth plan for key Infodesk clients. You will oversee the commercial relationship with the key contacts and partners with other key internal stakeholders to ensure your clients get the best experience and use Infodesk’s software and services to achieve their objectives. Your primary objective is to ensure your clients renew their contracts and to identify areas of growth, selling Infodesk’s other products and services to your clients, as well as new teams.
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Core Responsibilities
- Act as the main commercial point of contact for your clients
- Provide ongoing value, in partnership with other key stakeholders, via QBRs and other client meetings
- Own the full renewal cycle, from initial renewal discussions through to negotiating and renewing the contract
- Own any up-sale and cross-sale opportunities within your allocated accounts
- Ensure that the client is getting the support they need from the Customer Success & Support teams
- Be the owner of any ‘grey area’
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Required Skills and Experience
- This position is ideal for someone with 3-4 years of experience in account management or customer-facing roles within a SaaS or subscription-based business
- Experience supporting B2B customer relationships and recurring revenue accounts
- Experience working in roles that combine client interaction with operational coordination
- Highly organised with strong attention to detail
- Comfortable working with data, reporting and account metrics
- Strong communication and relationship-building skills
- Comfortable working with complex platforms or AI-enabled products
- Experience with CRM software (Salesforce preferred)
Nice to Have
- Bachelor’s degree
- Sales training or certifications (advantageous)
- Proficiency in Swedish language to support relationships with Swedish-speaking clients.
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