Walden Security
Account Manager - San Antonio, TX
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
SUMMARY
Account Managers manage, supervise, and coordinate the activities, at the field level, of all assigned Security Officers and execute all tasks related to maintaining prescribed standards in compliance with the Standard Operating Procedures. Our clients range from Class-A Office Buildings, Luxury Residential Properties, Distilleries, Fortune 500 Companies, Financial Institutions, Telecommunications, Manufacturing/Industrial Factories, Hospitals, and many others.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Other duties may be assigned by the Branch General Manager / Senior Operations Manager:
- Maintains security operations business plans to include all program requirements, labor hours, cycle, production costs, and image;
- Provides input to the development of service strategy and research and development of new and emerging services;
- Maintains accountability for ensuring successful implementation of new contract start-up, including personnel requirements, material, training, subcontract, facility, tooling, and equipment needs;
- Takes a proactive role in meeting client needs; meets with clients regularly, listens to issues, provides security and technical expertise, and offers solutions. Ensure complete customer satisfaction.
- Ensures all established costs, quality, and delivery commitments are met;
- Organizes operating activities with all other functions of the organization and suppliers to obtain optimum service and utilization of human resources and equipment; creates action plans around key problem areas and constraints;
- Reviews service and operating reports and directs the resolution of operational, service, and maintenance problems to ensure minimum costs and prevent lost coverage;
- Performs administrative activities associated with the effective management of assigned account operations, including compiling, storing, and retrieving data for reports;
- Partners with Human Resources to ensure thorough training of all assigned employees in the area of client, company, government, and customer policies, procedures, and regulations. Coordinates and/or conducts site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meeting corporate training standards;
- Meets all contractual scheduled hours with a minimum of unbilled overtime. Ensures that overtime costs are managed effectively within company targets.
- Reconciles security logs against shift responsibilities and patrols; reviews incident reports before submitting to the client and coordinates preliminary investigations;
- Performs account audits and off-hour visits, completing required documentation;
- Develops/maintains operational procedures so that valid, site-specific post orders are always available for reference by the security staff;
- Manages uniforms, equipment, supplies & vehicle needs at each client site; maintains inventory of equipment.
- Maintains responsibility for assigned account(s) and security personnel seven days a week.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Although supervision is in place, the Operations Manager must be available via cell phone for emergency or placement purposes. All contacts/calls must be responded to promptly.
SUPERVISORY RESPONSIBILITIES
Manages 1-5 subordinates who supervise up to 100 employees of said account/posts. Responsible for the overall direction, coordination, and evaluation of the sites. Also, directly supervises approximately 100 hourly employees. Carries out supervisory responsibilities by the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
COMPETENCY
To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):
- Analytical
- Problem Solving
- Project Management
- Technical Skills
- Customer Service
- Interpersonal Skills
- Oral Communication
- Professionalism
- Quality Management
- Quantity
- Safety and Security
- Adaptability
- Attendance/Punctuality
- Dependability
- Initiative
- Innovation
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Associate’s degree and a minimum of two years of management experience in security or related field; or equivalent combination of education and experience.
- Microsoft Office software, eHub (preferred), and working knowledge of Internet programs.
- Valid State Driver’s License, CPR/AED/First Aid Certification (if applicable).
- Valid Security Officer License if required by the state.
- State Armed License, Certification in the use of weapons if required.
- Ability to pass a criminal background check and drug test.
- Available as needed to meet business needs.
LANGUAGE SKILLS
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to read and comprehend simple instructions, short correspondence, and memos using the English language.
- Ability to write simple correspondence.
- Ability to speak effectively before groups of customers or employees, or organizations.
- Ability to read and comprehend simple instructions, short correspondence, and memos using the English language.
MATHEMATICAL SKILLS
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to calculate figures and amounts with basic addition, subtraction, multiplication, and division with accuracy.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
REASONING ABILITY
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to apply common sense understanding to carry out simple one- or two-step instructions.
COMPUTER SKILLS
To perform this job successfully, an individual should have knowledge of Contact Management systems; Internet software; Inventory software; Payroll systems; MS Office Project Management software; intermediate to advanced MS Office (Word, Excel, Outlook) software skills.
CERTIFICATES, LICENSES, AND REGISTRATIONS
- Current/valid state driver’s license
- CPR/AED/First Aid Certification
OTHER QUALIFICATIONS
- Available 24 hours per day, seven days per week. Travel up to 50% to inspect assigned accounts/posts or corporate travel as needed.
- Ability to pass a drug screen and criminal background check.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit, and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, the ability to adjust focus, and the ability to see and distinguish basic colors.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
OTHER TASKS
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
#WaldenWay
We offer every employee — from executive managers to administrative support to security professionals — unique and generous benefits, as well as opportunities for career growth.
So if you’re ready to embark on a meaningful career with one of the nation’s most dynamic and fastest growing security companies, apply with Walden Security today.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location