Foster Denovo
Account Manager - SME Risk
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Purpose of the job
To manage and consult on a portfolio of SME group risk clients, typically below £1,500 income per client, while carrying out the associated end-to-end administration and delivering high-quality client service.
Job summary
Reporting directly to the Lead Partner (SME Risk), the role holder will act as the lead relationship contact for their own portfolio of SME clients, ensuring the associated scheme administration, renewals, market reviews and ongoing client queries are managed effectively. The role is hybrid between the SME Risk support and consulting teams, combining client-facing consultancy responsibilities with end-to-end administration. The role holder will work closely with insurers to deliver accurate, compliant and high-quality client service, while also supporting the implementation of new SME risk business once won and developing into a more technical consulting role.
Key skills and personal attributes
- 3+ years’ previous experience working for a broker or insurer.
- Good understanding of the group risk market and products (including group life assurance, income protection and critical illness cover).
- Excellent understanding of market review and renewal processes.
- Ability to manage multiple client portfolios, renewals, projects and deadlines effectively.
- Previous experience attending client meetings.
- Act as the lead relationship contact for a SME client portfolio, focused on clients below the agreed income threshold of around £1,500.
- Manage a portfolio of group protection schemes including:
- Conducting Fact Find/ initial advice calls
- Preparing quote specifications, reviewing quotations, negotiating with insurers and preparing review/renewal reports
- Conducting telephone advice meetings with clients.
- Carry out annual renewals and market reviews, ensuring these are proactively conducted within appropriate timescales.
- Be the first point of contact for client and provider queries.
- Manage the end-to-end administration process for clients.
- Ensure client engagement letters/contracts and AML records are kept up to date, accurate and in place.
- Support senior members of the consulting team on new business once it has been won, including setting up new policies.
- Support and coordinate the claims process for clients, liaising with insurers and HR teams as required.
- Manage and prepare client data for reports or provider submissions, including membership data.
- Check and issue accounts as part of renewal and market review activity.
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About us
Foster Denovo currently boast over 120 Financial Advisers supported by around 300 employees across eight Foster Denovo offices throughout the UK. We have the scale and resource to provide exceptional advice and service to our clients, advisers and employees.
Our stakeholder community is an invisible bond that gives Foster Denovo its solid foundations. It also means that our people care about our reputation and brand. And as such, we aim to delight every client we come into contact with.
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When you join the Foster Denovo family, you benefit from our enviable reputation and years of industry experience. In everything we do, we’re driven by a firm set of core values, and our friendly, stakeholder culture has been praised by employees, clients and partners alike.
Foster Denovo are also proud to hold the platinum investors in people accreditation which shows a clear commitment to the people who make us an employer of choice.
What we offer you
Foster Denovo has an open, mutually supportive, knowledge-sharing culture. It’s a culture that has created the space to think differently for the benefit of our clients.
Our benefits package includes:
- 25 days holiday (increasing by an additional day per annum up to 30 days)
- Discretionary bonus
- Foster Denovo will match your personal pension contribution up to a maximum of 7.5%
- Life assurance of up to 4 x your salary
- Income protection of 75% of your basic salary in the event of long term sickness
- Employees can use our financial advisers within the company for any financial advice or knowledge
- Interest free season tickets loans, eye care and childcare vouchers.
- Shopping discounts benefits portal (discounts on holiday, gym and high street retailers)
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