Job Summary

BGA are looking for a talented individual to develop and provide excellent service to new and current customers. The Spanish speaking Account Manager will be responsible for working with all areas of the business to maximise the distribution of the BGA brand. The successful candidate must possess a hands-on attitude regarding problem solving, a good multitasker, and a willingness to learn at speed.

Key Responsibilities

• Assist with answering all incoming telephone calls in a professional and competent manner over busy periods
• Make outgoing calls to customers in regard to account queries
• Respond to internal and external enquiries via email and phone in a timely manner
• Input UK and Export orders via email, over the phone, and our electronic ordering system
• Manage and update customer accounts including new accounts in our internal and WMS system
• Managing the DHL dashboard daily
• Working closely with UK and Export Sales, Product Management, and Marketing to maximize the distribution of the BGA brand
• Maximising sales opportunities through analysis and order fulfilment
• Identifying opportunities with new and existing customers to maximise sales
• Keeping the CRM, Smartsheet updated and working with reports on Power BI
• Build deep, trusted relationships with our key accounts
• Running monthly sales promotions with our key accounts