grüum
Account Manager
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Company: grüum
Website: www.gruum.com
Job Title: Account Manager
Employment: Permanent
Location: Stockport, Greater Manchester HQ, Hybrid Working
Reports To: Head of Sales
Salary: £30,000 to £35,000 plus bonus, dependent on experience
About Us
grüum is a fast-growing personal care brand on a mission to make skin, hair, and self-care a little more friendly, for you, your pocket, and the planet. Founded in 2016 by four friends, we've grown into a business with over 2 million customers, a place on the Sunday Times Top 100 list of the UK's fastest-growing companies, and 20,000+ five-star reviews across Trustpilot and Reviews.io. We work with some of the UK's most recognizable consumer brands, creating brand partnerships that help us grow our customer base, introducing our products to new audiences.
About the Role
As part of our growing Sales & Partnerships team, we're looking for an Account Manager to own and grow a portfolio of our existing brand partners. Reporting to the Head of Sales, you'll take day-to-day responsibility for a defined set of partner relationships, targeted on gross sales generated through your portfolio. You'll combine strong relationship management with commercial acumen, delivering promotional campaigns and continuously improving performance.
Key Responsibilities
- Own the day-to-day relationship for a defined portfolio of partners, keeping them engaged, well informed, and set up for repeat campaigns
- Apply our commercial framework consistently on every account. Clear exposure commitments, volume floors, ROI tracking, and reviews after each campaign
- Lead introduction calls with new prospects, working closely with the sales team to convert warm leads into new partnerships
- Negotiate terms of partnerships and offers
- Keep CRM (HubSpot) accurate and up to date, feeding reliable data into wider pipeline and forecasting reporting
- Spot accounts that are outgrowing their current tier and flag them for a bigger conversation
- Use a fact-find-first approach in every partner conversation, understanding their planning cycles and goals
- Support wider partnership marketing activity, including partner newsletters, sample follow-ups, and case studies, to keep grüum front of mind
- Support the wider Sales team to identify new opportunities and prospects for future partnerships
- Feed insight from your accounts into product and campaign planning, working with our Production and Marketing teams
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Skills and Experience
- Demonstrable success in a targeted, performance-based account or relationship management role, ideally 2+ years
- A confident communicator and natural relationship builder, comfortable face-to-face, on the phone, or over email
- A capable negotiator with strong commercial awareness, comfortable using data to make a case for change
- Experience planning, managing, and analyzing campaigns
- Comfortable using a CRM system day-to-day
- Highly organized, self-motivated, and resilient
- Energetic, entrepreneurial, and a natural problem solver
- Experience in a fast-paced, high-growth company is a strong advantage
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What Success Looks Like
- Your partner portfolio is well managed, well documented, and growing, with data the wider team can rely on
- Every account is run to the same commercial standard, with no exceptions
- Partners see grüum as easy to work with and front of mind
- You've identified and helped grow accounts into bigger, more strategic relationships
What We Offer
- The chance to make a real difference, joining us on our mission to make skin, hair, and self-care more sustainable
- Real ownership over your own portfolio from day one, with the chance to learn directly from experienced commercial leaders as you grow into bigger accounts
- Free products and a generous colleague discount
- Discounted gym memberships
- Access to a wellness hub, along with discounts across major retailers
- A peer-to-peer recognition and reward platform - so good work gets noticed
- One paid volunteering day a year, chosen from four quarterly opportunities to support local charities and community projects
- Regular team socials, and a kitchen stocked with snacks and drinks at HQ
- Flexible working
How to Apply
Applications through LinkedIn will be read and considered. If you'd like to stand out from the crowd, send your CV and a cover letter directly to c.jackson@gruum.com
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