About the Client Services team

The Client Services team is responsible for creating the conditions by which our clients love our work. We do this by building trust and exerting influence through deeper, more strategic relationships with our clients, and by driving, leading, and owning the campaign delivery process. We also foster a culture of support and encouragement internally.

Position Summary:

• Own the day-to-day campaign delivery process and provide direct support to the wider account team.
• Develop strong working relationships with clients as well as internal teams and act as the daily contact for assigned workstreams.
• Direct line management of up to one team member.

Essential Functions/Responsibilities:

Client Satisfaction

• Ensure client satisfaction is maintained throughout the campaign lifecycle.
• Develop a deep understanding of the client's industry and proactively share insights.
• Manage client expectations, including frequency of status updates and milestone reviews.

Team Happiness

• Ensure direct reports feel invested in, engaged, and motivated to deliver their best work.
• Provide timely and actionable feedback to aid in their development.
• Bring fun and support into the day-to-day life of the account.

Work Quality and Innovation

• Interrogate work and client deliverables to ensure they exceed expectations.
• Provide project management leadership during the campaign lifecycle.
• Identify potential risks, issues, and opportunities across briefs and processes.

Financial Strength and Operational Excellence

• Take responsibility for the end-to-end invoicing process, including managing to budget and reconciliation.
• Leverage stakeholder relationships to improve the campaign delivery process.
• Communicate financial risks as they arise.

Growth and Diversity of Clients

• Identify potential organic growth opportunities within assigned campaigns.

Competencies (Specific knowledge, skills, and abilities):

• Proven problem-solving skills and ability to think outside the box.
• Solid grasp of digital marketing and deep knowledge of digital media.
• Thorough understanding of campaign-level financial management.

Supervisory Responsibility:

• Potential to line manage 1 direct report, supporting their career growth.
• Lead by example and motivate juniors on the team.

Required Education and Experience:

• Degree educated or equivalent professional experience.
• Proven and demonstrable experience in an Account Manager role or equivalent.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please note this is a UK based role and requires individuals to have the right to work in this location.

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