Boden Group
Account Manager
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An experienced Account Manager (Hard FM) is required to lead engineering and maintenance services across a highly regulated site in Oxford. The environment includes manufacturing, clean rooms, laboratories, offices and critical plant areas.
You'll take ownership of a c.£2.5m Hard FM operation, leading the on-site engineering team while managing client relationships, compliance, commercial performance and service delivery. A strong engineering background is highly valued, while pharmaceutical experience is desirable rather than essential.
The Role
As The Account Manager, You'll
- Lead Hard FM delivery across manufacturing, laboratory, clean room and plant environments.
- Manage PPM and reactive maintenance, ensuring accurate real-time CAFM records.
- Build strong client relationships as the primary on-site operational contact.
- Drive contractual performance against agreed KPIs, SLAs and compliance requirements.
- Manage budgets, forecasting, WIP, debt, invoicing and overall financial performance.
- Lead and develop a multidisciplinary engineering and facilities management team.
- Oversee statutory compliance, permits, risk management and specialist subcontractor performance.
- Drive continuous improvement while protecting asset reliability and operational availability.
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About You
To Be Successful As The Account Manager, You'll Have
- Significant Hard FM management experience within technically complex environments.
- A recognised Hard FM technical qualification in a relevant engineering discipline.
- Experience progressing from an engineering or technical background into management.
- Strong commercial knowledge covering budgets, forecasting, WIP and contract performance.
- Proven experience leading engineering teams and managing senior client relationships.
- Experience with CMMS or CAFM systems, with Maximo particularly advantageous.
- Pharmaceutical, GxP or GMP knowledge is desirable but not essential.
- A full UK driving licence and ability to pass Standard DBS vetting. Experience within pharmaceutical, process-controlled or similarly regulated environments would be particularly relevant. You'll also need to participate in an out-of-hours management on-call rota.
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What's in it for You?
- £75,000–£80,000 per year.
- Company vehicle or car allowance.
- Bonus And Additional Benefits.
- Permanent position working 40 hours per week.
- Leadership responsibility for a substantial c.£2.5m Hard FM operation.
- Pharmaceutical training and support for candidates from other regulated environments.
The recruitment process consists of an initial telephone conversation, formal interview and final on-site client interview.
Apply Now
To apply for the position of Account Manager, click Apply Now to send your CV to Olivia Blake.
First-stage interviews have good availability, so early applications are encouraged
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