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We're growing our Client Services team and are looking for a commercially-minded Account Manager who loves building relationships, solving business challenges and spotting opportunities to help clients grow, with scope to appoint at Senior Account Manager level for someone who brings stronger strategic, commercial and client-growth experience.
This isn't a role for someone who simply manages accounts and projects. We're looking for someone who wants to become a trusted consultant to clients, working alongside our Strategists, Project Managers, Creatives and Developers to deliver work that genuinely moves businesses forward.
The Role
As an Account Manager, you'll own a portfolio of clients, becoming their day-to-day strategic partner and ensuring they receive exceptional service while identifying opportunities to expand our work together.
- Work closely with our Strategy, Creative, Social and Development teams to shape solutions that solve client challenges.
- Take responsibility for commercial growth across your accounts.
- Support new business by seeking out opportunities in your clients' business, writing proposals, presenting solutions and helping convert opportunities into long-term partnerships.
Responsibilities
Client Leadership
- Build trusted, long-term relationships with key client stakeholders.
- Become an extension of your clients' teams, understanding their business, objectives and challenges.
- Lead regular client meetings and strategic reviews.
- Ensure every client has a clear roadmap for future activity.
- Proactively identify risks and opportunities before they arise.
- Deliver an exceptional client experience at every stage.
Commercial Growth
- Identify opportunities to grow existing client accounts.
- Lead cross-sell and upsell conversations across our services.
- Develop account growth plans and annual account strategies.
- Work towards personal and team revenue targets.
- Support forecasting and pipeline reporting.
- Negotiate scope changes and commercial agreements.
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Proposal Development
- Lead the creation of proposals and support statements of work.
- Scope projects alongside internal project managers.
- Prepare budgets, timelines and commercial recommendations alongside the wider team.
- Present proposals confidently to clients.
- Work with the Head of Client Services on larger pitches and opportunities.
Strategic Thinking
- Understand client industries and market trends.
- Bring proactive ideas to clients rather than waiting for briefs.
- Lead Quarterly Business Reviews and planning sessions.
- Help shape digital strategies across web, brand and social.
- Champion our Discovery process and strategic workshops - as well as being part of them.
Internal Leadership
- Mentor Account Managers where appropriate.
- Share knowledge and best practice across the agency.
- Help improve internal processes and ways of working.
- Contribute to a positive, collaborative culture.
Skills & Experience
Essential
- 3+ years in an Account Management or Client Services role within a digital, creative or integrated agency.
- Experience managing multiple retained clients.
- Strong commercial awareness.
- Experience growing existing client accounts.
- Worked towards personal and team sales goals.
- Confident writing proposals and scopes of work.
- Experience presenting solutions to senior stakeholders.
- Excellent communication and relationship-building skills.
- Ability to understand digital products and marketing services.
- Strong organisational and management skills.
Desirable
- Experience managing:
- Website projects
- UX/UI
- Branding
- Social media
- Content production
- Discovery workshops
- CMS platforms
- Digital strategy
- CRM or marketing automation
- SEO and GEO
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What success looks like
Within your first 12 months you'll have:
- Built trusted relationships across your client portfolio.
- Increased revenue from existing accounts through proactive growth.
- Successfully delivered strategic projects across web, brand and social.
- Produced high-quality proposals with strong conversion rates.
- Become a trusted voice within the agency.
- Helped improve client satisfaction and retention.
- Contributed to new business wins.
What We're Looking For
You'll thrive if you are:
- Curious about businesses and how they grow.
- Commercially minded.
- Confident in having difficult conversations.
- Comfortable presenting to senior decision-makers.
- Naturally proactive rather than reactive.
- Organised and efficient.
- Able to balance multiple priorities.
- Passionate about delivering exceptional client experiences.
Why Join Us
You'll join an ambitious, growing team where you'll have genuine influence over the way we work and the relationships we build.
Our expertise spans:
- Website Strategy, UX, UI & Development
- Brand & Proposition
- Social Strategy, Content & Production
You'll work with a talented multidisciplinary team across strategy, brand, social and digital, helping shape work for exciting clients while developing your own career within a collaborative environment.
Staff benefits include:
- Central Nottingham office
- 24 days holiday (plus Christmas and bank holidays)
- Trips to industry conferences and workshops
- Flexi-time and working from home days each week
- Social activities
- MacBook
- Career development plan
- Access to our Wellbeing programme
- (Plus Street Fighter II arcade machine on free-play...)
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