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Account Manager – Ashford, Kent
Founded in 1919 as Phototype and recently rebranded as the Olberding Brand Family, we are a family company focused first on caring for people. We believe that by valuing our employees, they in turn are inspired to champion our clients and the brands they bring to life. We have a variety of services which help CPG clients engage consumers through graphic design and execution. Our services begin in conceptual brand strategy and design, then flow through adaptive design all the way to the production of color accurate and regulatory/retailer compliant physical and digital touch points. There are over 450 of us across the US, Europe and Asia. Won’t you join us? We’d love to have you on our team!
Essential Duties and Responsibilities
Customer Order Entry
- Take customer briefs and written orders.
- Identify customer requirements, including full technical specifications.
- Raise job tickets with all relevant details ensuring all fields are completed.
- Request technical validation on all new jobs and amends received before passing to production.
- Take verbal and written briefs from client then process the work in line with the procedures, keeping the line Manager informed of job status and any problem areas.
- Maintain documentary records of all instructions.
Approval Site
- Create accounts and projects on the approval site.
- Back up proof reports and delete released projects.
- Assist and train users to the site's function and help sorting issues encountered by users.
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Progressing Jobs
- Ensure that work is completed to specifications.
- Identify, record and progress and amendments initiated by customers.
- Notify customers immediately where any job expectations are likely to be compromised.
- Handle all customer queries promptly.
- Ensure artworks are approved by the printer and client before passing to production for repro.
Training
- Complete all agreed training programmes.
- Identify training opportunities and needs.
Ideal Candidate Attributes
- Self-motivated and disciplined.
- Must be able to work in a fast-paced environment.
- Able to prioritize and complete work assignments and projects in timely fashion.
- Project OBF’s image by being genuine, friendly, caring and take pride in your work.
- Effective reading and communication skills.
Required Skills
- Strong project management and organization skills.
- Manages role with finesse and diplomacy with an understanding of changing priorities, sense of urgency, execution of results and support for the team.
- Is an effective, mature, self-aware leader whose style is calm, strong, and tenacious, as the situation requires.
- Operates with high integrity, is productive under high pressure, hands-on when needed.
- Demonstrates excellent communication ability using strong listening skills and logical, systematic approach to assimilating and sharing information in all areas.
- Strong knowledge of consumer products packaging, creative design, production artwork and print services preferred.
- Customer service mindset: passionate about servicing the client, the team, and others OBF employees and groups.
- Proficient use of Apple operating system including knowledge of business software such as Word, Excel, PowerPoint, FileMaker Pro and Acrobat.
- Strong ethics and ability to maintain confidentiality.
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Experience
- 2-3 years’ experience in customer service/client facing role.
- 2-3 years’ experience in packaging graphics, design and/or prepress. (preferable but not essential).
Benefits Include
- Competitive salary – DOE
- Flexible work schedules
- Competitive benefits package (Pension Scheme, Private Medical, Death in Service, Referral bonus)
- 25 days Holiday per year + 8 Bank Holidays
- Social events
- Enhanced Parental Leave
The Olberding Brand Family is an equal opportunity employer and welcomes individuals of diverse talents and backgrounds.
For fastest consideration, please apply online to the Careers section of our website www.olberdingbrands.com.
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