About the Role

This is a customer-facing Account Manager role at a fast-growing AI voice and communication startup, sitting at the intersection of customer success and expansion sales. You will own a portfolio of existing SMB and mid-market accounts, guiding customers through onboarding, adoption, and long-term growth while hitting clear revenue targets. Your work directly shapes retention and expansion for a product that is redefining how businesses handle phone communication.

What You'll Do

• Manage and nurture a portfolio of existing customer accounts as their primary point of contact across the full lifecycle.
• Run regular reviews, discovery sessions, and upsell conversations to surface new automation use cases and measurable impact.
• Own expansion revenue targets including upgrades, add-ons, and renewals, with accountability to monthly and quarterly quotas.
• Analyse customer usage patterns and proactively present growth opportunities and new product value.
• Ensure successful onboarding, strong product adoption, and sustained customer satisfaction.
• Maintain clean CRM records, conduct structured account planning, and deliver reliable revenue forecasts.
• Gather and relay market feedback in a structured way to Product, Customer Success, and Marketing teams.
• Collaborate closely with cross-functional teams to ensure smooth handovers and a healthy pipeline.