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đ About Qargo
Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London (UK), Ghent (Belgium), and Chicago (US), and are rapidly expanding. The platform is an âall-in-one systemâ, handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.
Weâre looking for an Account Manager to join our team and manage our existing client base in the UK while ensuring continuous satisfaction and success!
đź About the Role
- Youâll nurture and strengthen relationships with clients after implementation.
- Youâll act as a trusted advisor for our customers and ensure they get the most value out of Qargo.
- Youâll work closely with internal teams to ensure smooth service delivery, translate customer needs into roadmap input, and boost overall customer satisfaction.
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đ Key Responsibilities
- Manage and nurture relationships with clients post-implementation, ensuring their satisfaction and success.
- Act as key account manager: schedule quarterly business reviews, follow up on outstanding requests, and maintain a clear overview of client needs.
- Monitor client usage and performance, identifying opportunities for added value, expansion, or optimisation.
- Collaborate closely with internal teams such as support, onboarding, and product to ensure seamless customer experiences.
- Provide training and guidance to clients to help them maximise the benefits of our platform.
- Capture and manage product feature requests: listen closely to customer needs, identify critical or missing features, document and share them internally, and ensure customers stay updated on progress.
â Skills & Experience
- 3â4 years of experience in account management, customer success, or another client-facing role.
- Experience in the transportation industry; knowledge of container transport is a strong plus.
- Tech-savvy, comfortable working with SaaS products and familiar with APIs and integrations.
- Comfortable with upselling and commercial objectives. You think long-term, but also have a natural commercial drive and enjoy giving presentations or demos.
- Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships.
- Excellent problem-solving skills and a proactive, customer-centric mindset.
- Confident working both independently and collaboratively, managing multiple priorities with ease.
- Comfortable visiting clients regularly. Ideally, youâre based in the North of England.
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đ¤ What We Offer
- A competitive salary package and benefits.
- Growth opportunities in a fast-scaling tech company.
- Flexible working hours and the freedom to use your home office as your base.
- Being a part of a driven and inclusive team that is transforming the logistics industry.
âIt took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what Iâve been looking for.â
Jessica, London
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