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Account Manager
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Salary: A GBP 32,000 + uncapped commission
Based: Office and client site visits
Fulltime
As an expert communicator, you are proficient at planning and coordinating account activity, generating new sales opportunities (NPD), uncovering growth sales opportunities using a structured sales process, and reporting (RAG) the status of accounts on a regular basis. A successful candidate will build strong client relationships, identify gaps and growth potential, and explore the untapped (white space).
Key Responsibilities
- Building and promoting healthy, long-lasting client relationships using the Sandler sales methodology and processes
- Act as an invaluable day-to-day contact for clients by understanding their focus and anticipating their needs
- Conducting regular account review meetings with key client stakeholders
- Regular cadence of meetings, calls, and touch points for individual stakeholders within each client
- Ensure needs are being met, pain/gain challenges and objectives are resolved and achieved, understand the clients internal and external changes and to identify opportunities/ threats within each account
- Achieving the sales order-intake target for the existing client base, uncovering and closing expand / whitespace opportunities within the client base
- The successful onboarding of net new logo clients, working collaboratively with the new business team ensuring a smooth handover for the client
- Collaboratively working with relevant departments to develop accurate and consistent bids (from single estimates through to contract bids, involving Sales / Estimating / Finance)
- Adept in building C-Suite stakeholder relationships across the FACER client base
- Demonstrated readiness to navigate challenging client dialogues and realign expectations when project anomalies arise.
- Staying aware of the latest trends and developments and representing the company across social media and at industry events
- Keeping all client stakeholder and interaction information up-to-date on the company CRM
- Shared contribution to the overall sales and marketing strategy
- Reporting directly into the Sales Director
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Candidate Requirements
- Sales: To be able to adopt the sales methodology that FACER has chosen to implement: SANDLER
- Communication: Excellent verbal and written communication skills to effectively present, influence, and collaborate with clients and internal teams.
- Problem-solving: Strong ability to analyse issues and develop effective solutions.
- Organisation: Strong organisational and time-management skills to handle multiple accounts and competing demands.
- Interpersonal skills: Personable, persuasive, and adaptable, with the ability to build rapport and trust.
- Strategic thinking: Ability to develop account plans and strategies to meet client needs and drive business growth.
- Technical skills: Proficiency in Microsoft Office 365 and a CRM system (Hubspot would be advantageous)
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