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Company Description
HYPHEN crafts bespoke, story-driven brand experiences that captivate audiences and deliver measurable results. The team combines a passion for impactful storytelling with a strong focus on insights and data to ensure the right experience reaches the right people at the right time. As part of the Omnicom network, HYPHEN’s creativity is grounded in strategic thinking and robust analytics. This approach helps clients make informed connections, target audiences more effectively, and engage them in the right place and at the right moment.
Role Description
The Account Manager role at HYPHEN is a full-time, hybrid position based ideally in Stokenchurch, with flexibility for some work from home. This role is responsible for managing client relationships, acting as a primary point of contact, and ensuring projects are delivered on time, on budget, and in line with agreed objectives. Day-to-day tasks include:
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- Coordinating internal teams
- Preparing briefs
- Overseeing campaign execution
- Monitoring performance against KPIs
The Account Manager will support strategic planning, contribute to proposals and presentations, and identify opportunities to grow accounts. The role also involves maintaining accurate documentation, managing timelines and budgets, and ensuring clear, consistent communication across stakeholders.
Qualifications
- Demonstrated experience in account management or client services within an experiential or events agency.
- Strong skills in relationship building, stakeholder management, and cross-functional collaboration.
- Ability to interpret data and insights to inform strategy, optimize campaigns, and report on performance.
- Excellent written and verbal communication skills, including the ability to prepare clear briefs, proposals, and presentations.
- Solid organizational and time-management capabilities, with experience managing multiple projects and deadlines.
- Proficiency with common office and collaboration tools.
- Experience working in hybrid environments and comfort balancing onsite and remote responsibilities.
- Bachelor’s degree in Marketing, Communications, Business, or a related field, or equivalent practical experience.
- Understanding of brand storytelling, customer journeys, and integrated marketing campaigns is highly beneficial.
- A proactive, solutions-focused mindset and commitment to delivering high-quality work for clients.
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