Identity
Account Manager
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Role Overview
This role supports the Client Experience team in delivering key public sector accounts. You'll act as the main point of contact for clients, building strong relationships, and keeping delivery on track across a mix of events, including large conferences, summits, and exhibition programmes. You'll also work closely with wider agency partners to keep projects joined up and take ownership of budgets and commercial performance.
Responsibilities
- Act as the main day-to-day contact for your accounts, setting clear scope, expectations, and status updates for the client
- Manage a portfolio of events, including large conferences, summits, and exhibition stands
- Review new client briefs, question and shape the approach, establish project teams, and respond with solutions that meet the client's objectives
- Set, monitor, and manage client budgets, working closely with the project team to protect profitability on a complex account
- Work with wider agency partners to keep inter-agency relationships strong and campaigns joined up
- Manage client change requests and secure sign-off, so projects stay within budget and on track
- Share client feedback and insight with the wider project team and internal stakeholders
- Troubleshoot issues as they arise and escalate to the Account Director when needed
- Support pitch and proposal work as required
- Attend live events and projects across the UK and internationally where required
- All other duties appropriate to the role
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Qualifications
- Background in events, in an account management or delivery role, with a track record of building trust across all levels of a client organisation
- Experience working with government clients or affiliated organisations is a strong advantage
- Wider event sector experience, such as exhibition services, event production, or creative engagement, is a plus
- Genuinely interested in people and relationship-building, with the potential to grow this into strategic client management. Works well as part of a team
- Commercially minded, with a genuine interest in business development
- Writes and speaks clearly and confidently
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Skills and Attributes
- Presents with confidence
- Plans, organises, and prioritises workload without close supervision
- Holds standards under pressure: accurate, on-brief, and on deadline even when things get tight
- A track record of managing complex client budgets
- Confident in Microsoft Office, particularly Outlook and Excel. Keynote is a bonus
- Has handled high-revenue client accounts and project budgets
- Embrace and champion Identity’s behaviours
Company Values
We’re an inclusive agency, invested in our people and connected to challenges we face in society across diversity, inclusion, mental health, wellbeing, and sustainability.
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