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The Role
As an Account Manager at Conosco, you are responsible for nurturing and expanding customer relationships. Your primary goal is to ensure client retention and growth by identifying opportunities for upselling and cross-selling.
Job Responsibilities
- Cultivate and maintain strong, long-term relationships with existing clients
- Communicate and collaborate effectively with internal teams to deliver a first-class customer experience
- Define and track key performance metrics (KPIs) to evaluate the success and health of client accounts.
- Achieve monthly sales targets
- Accurately record customer interaction through the CRM
- Develop and maintain account plans for key accounts
- Implement strategies to reduce client churn and enhance client loyalty.
- Be ultimately responsible for the retention of customer accounts and spend
- Manage the renewal process for all customer contracts and subscriptions
- Identify opportunities for upselling and cross-selling additional managed services to existing clients.
- Regularly assess and understand the evolving needs and goals of customers. Aligning Conosco's services with their business objectives
- Collaborate with the technical teams to develop and present tailored solutions to clients
- Ensure all retainer and Category A customers have a defined, documented road map, agreed with the customer
- Monitor and report on customer budgets and retainers
- Develop and maintain an accurate forecast
- Act ethically always, placing the success and well-being of our customers at the heart of everything we do
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Skills and Experience
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- 5+ years experience in IT and/or cyber security sales, MSP experience an advantage
- Strong interpersonal and communication skills.
- Excellent problem-solving and negotiation abilities.
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