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Account Manager – Managed IT Services
Remote – Midlands / South UK
£45,000 base + uncapped OTE
I'm hiring two Account Managers for a growing UK Managed Service Provider that's investing in its Account Management function as it continues to scale.
You'll take ownership of an established portfolio of customers, building strong relationships, protecting recurring revenue and identifying opportunities to expand the services they use.
What you'll be doing:
- Manage an existing portfolio of MSP customers
- Own renewals, retention and account growth
- Build trusted customer relationships
- Identify upsell and cross-sell opportunities
- Run regular account reviews and planning sessions
- Work closely with technical and service delivery teams
- Develop opportunities across Managed IT and the wider portfolio
- Maintain accurate account plans and forecasts
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What we're looking for:
- 3+ years' Account Management experience
- MSP, IT Services or B2B technology background
- Good understanding of Managed IT Services
- Broader exposure to areas such as UCC, Cloud, Connectivity or Cyber Security would be particularly useful
- Experience owning renewals and growing existing customers
- Commercial, proactive and relationship-led approach
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A good opportunity to join a business that's deliberately reducing account volumes and investing in a more strategic approach to customer management, giving Account Managers the time and support to properly develop their customers.
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