Raptor
Account Manager/Senior Account Manager (Staffing)
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Overview
Raptor exists to bridge the gap between brands and the real lives of young people. We are a multidisciplinary marketing agency operating at the intersection of where youth meets culture.
In today’s ever-evolving cultural landscape, young audiences expect more from the companies they engage with. Authenticity is non-negotiable, and therefore its imperative brands must speak to youth culture in ways that resonate both deeply and accurately. At Raptor, we support our clients in navigating this complex terrain by tapping into the real voices and lived experiences of young people around the world.
With a global insight network of over 10,000 young individuals, we’re always in touch with an ever-evolving youth landscape. This direct access allows us to decode what engages and motivates young audiences, ensuring every campaign we craft resonates personally, collectively, and culturally. Whether through immersive live experiences, content, social-first storytelling, brand partnerships, or large-scale sampling campaigns, we design work that meets young people where they are—online, on campus, and in real life.
Headquartered in the UK, but with teams in both Europe and North America, we partner with global culture-led companies - inc. Tinder, Jagermeister, Samsung & Deliveroo - to build campaigns that drive relevance and long-term impact.
About You
You're a strong communicator who is passionate about people and driving campaign results. You know how to build strong relationships and have a keen eye for talent. You’re organised, adaptable, and thrive in fast-paced environments managing a team.
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You understand how the basics of marketing come together, and you're excited to connect the right people to the right campaigns for the best client outcomes. You're a strong communicator, confident liaising with both clients and senior team members and have a genuine interest in youth culture.
You’re not just about following a brief, you’re about creating impactful brand experiences through the people on the ground who drive the engine. You keep projects running smoothly, handle multiple tasks at once, and bring a positive, solution-focused mindset to everything you do.
The Role
- Leading the management of 3 junior team members (Account Executives and Interns) who in turn would manage recruitment, onboarding, and management of brand ambassadors for client campaigns
- Coordinating brand ambassador schedules, ensuring campaigns are staffed with the right talent
- Overseeing all campaign objectives and KPIs to ensure they are hit through the performance of your team and brand ambassadors, proactively escalating any issues and finding solutions where required
- Developing strong working relationships with clients and team members to ensure you fully understand profile and expectation of the on the ground team
- Acting as the escalation point of contact for brand ambassadors, offering support and clear communication when required
- Monitoring live campaigns to ensure seamless execution and resolving any staffing issues quickly
- Assisting with quality control of ambassador work, both online and at live events
- Writing status reports and contact reports to keep clients and internal teams informed
- Supporting budget management, ensuring staffing costs align with the overall campaign budget
- Administrative tasks to keep staffing processes organised and efficient
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Experience
- Staffing experience in an agency setting, preferably within experiential or event-based marketing
- Experience in recruiting and managing brand ambassadors, promotional staff, or event teams.
- Familiarity with delivering campaigns against KPIs - on time, on budget, and with high attention to detail
- Confidence in communicating with clients, staff, and internal teams
- An understanding of the student and youth/Gen Z market
- Strong organisational skills and the ability to juggle multiple tasks at once
Key Competencies
- Communication – You're confident speaking to both clients and brand ambassadors, keeping everyone informed and engaged.
- Recruitment & Talent Management – You know how to find, recruit, and manage talent, ensuring campaigns are staffed with the right people.
- Project Delivery – You're detail-driven, making sure staffing and ambassador elements run smoothly and support wider campaign goals.
- Collaboration – You work well with internal teams, ensuring staffing plans align with creative, strategy, and client needs.
- Executional Excellence – You take pride in running well-organised, high-quality campaigns, ensuring the people representing our clients are a perfect fit.
Contract & Salary
Fixed Term Contract until October/November with the opportunity to extend for the right candidate and client
£35,000 - £45,000 pro rata depending on experience
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