Russell Tobin
Account Partner
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Account Partner
Rate: £2550 - £2750 per month
Contract: 9 months initially
Location: Onsite
About The Role
Account Management means navigating ambiguity, earning trust fast, and solving problems that don't come with a script. In this role, you will own the growth and success of a portfolio of SMB restaurant partners, acting as their primary advisor to unlock the full potential.
It is a high-stakes environment where your ability to build long-term partnerships directly impacts the livelihood of local businesses and mission to move the real world.
The work is fast-paced and requires a grit-based mindset; you will deal with shifting priorities, handle tough negotiations, and build lasting partnerships.
We are looking for resourceful owners who are energized by the complex reality of Account Management and can stay resilient through the inevitable "no" to find creative solutions for our partners. If you thrive on autonomy and are motivated by seeing the tangible impact of your work on the community, this is where you will grow.
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What You'll Do
- Build and grow long-term partnerships by understanding what matters most to your restaurant partners - doing the right thing long term
- Manage partner portfolios with urgency and discipline, using data-driven insights to track KPIs and identify opportunities for optimization
- Navigate ambiguity and complexity to resolve merchant issues, unblock growth, and ensure high-levels of partner satisfaction
- Adapt your approach based on market dynamics and partner needs to influence the adoption of new features, marketing products, and services
- Collaborate across operations, marketing, and product teams to share local market knowledge and shape regional strategies that scale
Time Allocation
- 40% Partner relationship management and consultative outreach
- 25% Data analysis, portfolio health tracking, and account planning
- 20% Cross-functional collaboration and internal strategy alignment
- 5% Administrative tasks, Salesforce documentation, and process standardization.
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Basic Qualifications
- Experience in account management, operations, sales or customer-facing functions.
- Ability to negotiate with external partners and overcome objections to gain commitment.
- Ability to handle high-ambiguity environments and pivot quickly based on shifting business priorities.
- Demonstrated ability to build and leverage data-driven insights for portfolio sales lifecycle management.
- High school diploma or equivalent.
Preferred Qualifications
- Proficiency in Salesforce and Google Sheets/Excel for data-driven decision-making
- Demonstrated problem-solving ability to solve gaps in the merchant process
- Stakeholder management skills with the ability to influence without authority.
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