The SearchPoint Group
Account Relationship Manager
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We’re The SearchPoint Group, a reputable marketing agency in Oldham, and we’re hiring an Account Manager!
You’ll manage client accounts, help clients optimize their business profiles using our software, coordinate website projects, and ensure client satisfaction. GoHighLevel experience is essential. If you thrive in digital marketing and client management, message me or send your CV.
Company Description
The SearchPoint Group is a marketing agency that focuses on delivering honest, results-driven advice rather than simply confirming expectations. The team prioritizes telling clients what they need to hear in order to achieve meaningful outcomes. Operations are built on transparency, with open visibility into methods and performance. Clients are given full access to results, reinforcing a culture of accountability and trust. This environment offers team members the opportunity to work closely with clients who value clear communication and measurable impact.
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Role Description
The Account Relationship Manager is a full-time, on-site role based in Oldham. This position is responsible for managing and growing client relationships, acting as the primary point of contact for assigned accounts. Day-to-day tasks include:
- Understanding client objectives
- Coordinating marketing activities with internal teams
- Monitoring campaign performance
- Communicating results and recommendations
The role involves:
- Preparing reports
- Organizing regular check-ins
- Addressing client queries
- Ensuring service delivery aligns with expectations and agreed goals
The Account Relationship Manager is also expected to:
- Identify opportunities for account growth
- Contribute to process improvements that enhance client satisfaction
Qualifications
- Strong client relationship management and account management skills, with the ability to build trust and maintain long-term partnerships.
- Experience in marketing or agency environments, with a solid understanding of campaign planning, execution, and performance metrics.
- Excellent communication, presentation, and negotiation skills, including the ability to deliver direct, constructive feedback in a professional manner.
- Organizational and time-management skills, with the ability to handle multiple accounts, prioritize tasks, and meet deadlines.
- Analytical skills and proficiency with common marketing and reporting tools; ability to interpret data and translate insights into actionable recommendations.
- Comfort working in an on-site team environment in Oldham, demonstrating collaboration, accountability, and adaptability.
- Relevant experience in account management, customer success, or similar roles; a background in marketing, business, or communications is advantageous.
- Commitment to transparent, ethical practices and delivering measurable results for clients.
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