Panoramic Associates
Account Services Manager - Pharmacy SaaS
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Account Services Manager - Pharmaceutical SaaS Start-Up
Type: Permanent
Salary: up to £28,000
Start Date: ASAP
Location: 3x Days per week near Cardiff
Panoramic Associates are supporting a SaaS company in the Pharmacy industry in their search for a full-time permanent customer service / account manager.
The role is a blend of Customer Service, Sales, and requires a good level of computer literacy to handle customer queries and onboarding to their system. It would suit someone looking to move from a Pharmacy dispensing assistant role into a more office-based environment, or someone with good customer service experience in similar industries (SaaS, Medical, Pharmaceutical).
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Main Responsibilities:
- Client-facing communication with both current clients and prospect clients, inbound mainly.
- Update and access information in their CRM.
- Handle customer enquiries & complaints.
- Understand the products and services available to customers, and provide guidance.
- Provide guidance and advice to Customers on appropriate products and services.
- Computer literacy, understanding of internal systems (CRM) and Microsoft (Excel).
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Key Skills:
- Pharmacy knowledge and experience (Ideally, but not essential).
- Excellent Customer Service skills.
- Ability to work effectively whilst under pressure.
- Ability to manage multiple tasks simultaneously.
- The ability to be flexible and creative when dealing with Customers.
Benefits:
- Company pension.
- Private medical insurance.
- 2 days remote working.
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