Account Specialist

Location: Maidenhead, England, United Kingdom (On-site at Abbott Maidenhead; occasional travel to Witney, Abingdon, or Central London may be required)

Hours: Full-Time, 40 Hours per week (Monday – Friday)

Flexibility: 8 hours per day 8.30am to 5.30pm with an hour for lunch

Position Type: Engagement, Administrative and Growth

Are You the Ultimate "Go-To" Person?

We aren’t looking for a typical recruiter. We are looking for an On-Site Operations Guru and a master of client and worker engagement.

You will be the backbone of our presence at one of our most prestigious client sites in Maidenhead, ensuring every worker’s journey from day one to their last is seamless, organized, and positive.

What You’ll Be Doing:

You will split your time between face-to-face stakeholder engagement and keeping our back office systems running like clockwork. Your core responsibilities will include:

• Worker & Client Engagement: Act as the primary face of the service. You will manage daily worker engagement for up to 150 temporary staff, host face-to-face client service meetings, and run "worker surgeries" to solve day-to-day workplace hurdles.
• The Onboarding Architect: You'll ensure that all new starters have the best start in their new role by meeting with them regularly throughout their first few weeks.
• System & Data Specialist: Maintain 100% accurate live data within our systems and databases.
• Lifecycle & ER Management: Conduct regular formal check-ins with staff, proactively handle assignment extensions, manage Employee Relations (ER) cases, and oversee the end-to-end leaver process.
• Financial & Admin Gatekeeper: Take charge of Purchase Orders (POs), monitor email and phone communications, and provide robust administrative support to the wider recruitment function.
• Account Knowledge Specialist: You'll use your position on site to gain knowledge and report back to the Account Manager to support our growth and relationship objectives.