Travel + Leisure Co.
Account Support Specialist
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We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
We're looking for an Account Support Specialist (Customer Care) to join our Customer Care team. This role is perfect for someone who thrives in a fast-paced environment, has a keen eye for detail, enjoys working with data and systems, and is passionate about delivering outstanding support to both customers and internal stakeholders.
If you're analytical, customer-focused, and committed to maintaining excellence in account management and data integrity, we'd love to hear from you.
How You'll Shine
As an Account Support Specialist, you'll play a key role in supporting the accuracy and integrity of customer account information while helping our Customer Care team deliver seamless service experiences.
Your responsibilities will include:
- Maintaining the integrity and accuracy of owner, trial member, and house account transactions within IRIS
- Coordinating system updates and changes with the IRIS Support Team
- Conducting credit and housekeeping audits to ensure compliance and accuracy
- Managing and supporting Customer Care mailboxes
- Monitoring daily transactional reports and investigating or escalating discrepancies where required
- Supporting payment processing, account adjustments, refunds, and reconciliations
- Ensuring audit trails are maintained and all account adjustments are appropriately documented
- Reviewing accounts impacted by ownership changes, upgrades, transfers, rescissions, or account restructures
- Assisting with reporting requirements, including BRIO reports and account analysis
- Identifying opportunities to improve processes, controls, and customer outcomes
- Collaborating with teams across Customer Care, Owner Services, Consumer Finance, Sales, Marketing, Resorts, and Hotels
- Delivering exceptional service through our CARE and Lead with Heart philosophies
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What You'll Bring
We're looking for someone who combines strong analytical skills with a customer-first mindset.
You'll be successful in this role if you have:
- Experience in customer care, account support, administration, finance operations, or a similar role
- Strong attention to detail and a commitment to data accuracy
- Experience managing reconciliations, account investigations, or transactional processes
- Advanced administrative and organizational skills with the ability to manage competing priorities
- Strong verbal and written communication skills
- Proficiency in Microsoft Excel and Outlook
- Confidence working with reports, spreadsheets, and system-generated data
- The ability to identify discrepancies, investigate issues, and recommend solutions
- A strong understanding of confidentiality and handling sensitive customer information
Highly Regarded
- Knowledge of IRIS, BRIO, CSS, PeopleSoft, CMOD, or OBIEE
- Experience working within timeshare, vacation ownership, hospitality, customer service, or financial services environments
- Understanding of ownership account management, credit activity, and audit processes
What You'll Love About Working With Us
At Travel + Leisure Co., you'll be part of a global organization where your work directly supports unforgettable vacation experiences for our owners and members.
We offer:
- A supportive and collaborative team environment
- Opportunities for professional development and career growth
- Employee benefits and travel discounts
- Recognition programs that celebrate success
- A culture built on inclusion, teamwork, integrity, and putting people first
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Our Values
We are looking for someone who will:
- Lead with Heart by delivering exceptional service to every customer and colleague
- Demonstrate integrity by doing the right thing and taking ownership of outcomes
- Support and empower teammates through collaboration and respect
- Go above and beyond to create positive experiences
- Continuously seek opportunities to improve processes and deliver better results
If you're passionate about customer care, thrive on accuracy and problem-solving, and want to be part of a company dedicated to helping people discover the world through vacations, apply today.
Travel + Leisure Co. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
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