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Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as an Accounts Administrator.
Be part of the movement - and play your part.
About the role
Working Monday – Friday, from 08:00–17:00 at our Dover office, you’ll join a high-performing team responsible for delivering accurate, efficient, and cost-effective administrative and finance support. This is a varied role where no two days are the same, combining customer service, financial administration, and data entry, while ensuring costs and revenue are accurately allocated and customer needs are handled promptly.
You will be responsible for:
- Liaise with customers to resolve queries, respond to invoice requests, and provide a high standard of customer service.
- Accurately input and maintain information across bespoke systems, ensuring costs are allocated to the correct jobs and customers.
- Complete new supplier and customer forms, ensuring all information is accurate and up to date.
- Ensure the correct revenue is allocated across customs jobs and support accurate financial administration.
- Oversee overdue invoice management and support the wider team with changing priorities and day-to-day business requirements.
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About you
You’re an organised and detail-focused individual who takes pride in delivering accurate work and providing excellent customer service. You’ll have strong administrative skills and be comfortable working with financial information, systems, and data, with the ability to work quickly without compromising on accuracy. Clear and concise communication will be essential, as you’ll regularly liaise with customers and internal stakeholders.
You’ll be adaptable, proactive, and able to manage competing priorities in a fast-paced environment. We’re looking for someone who is willing to learn, takes ownership of their work, and is comfortable flexing their approach to meet the changing needs of the business. Previous experience in administration, finance, customer service, or a similar environment would be beneficial, but above all, we’re looking for someone reliable, commercially aware, and committed to getting things right.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills, and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us.
Now about what we can give you
You’ll be able to access some fantastic benefits such as:
- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including:
- Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion, and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on healthcare including dental, optical, physiotherapy, prescriptions, specialist consultations, and much more.
- Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
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While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Are we a match?
Then what are you waiting for? Apply Now.
If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.
We look forward to hearing from you.
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