Operational Device Ownership

• Lead the effective day-to-day delivery of the end-to-end Accounts Payable service across the University.
• Oversee invoice processing, employee and non-employee expenses, scholarships, payment preparation, supplier statement reconciliation and resolution of exceptions.
• Plan capacity and priorities across routine activity, month-end, year-end, audit and periods of operational pressure.
• Ensure queries, complaints and escalations are handled promptly, professionally and to a clear conclusion.
• Establish service standards and an accessible service approach that helps colleagues follow the correct process first time.
• Maintain business continuity arrangements and ensure appropriate cover for critical activities.

Financial Control, Compliance and Audit Readiness

• Ensure activity complies with University Financial Regulations, delegated authorities, policies and agreed procedures.
• Maintain effective controls over supplier data, invoice approval, payment preparation, segregation of duties and prevention of duplicate, erroneous or fraudulent payments.
• Provide assurance that Accounts Payable balances, reconciliations and supporting records are complete, accurate and appropriately evidenced.
• Support internal/external audit activity, respond to findings and ensure agreed actions are delivered and embedded.
• Identify control weaknesses, assess operational risk and escalate material issues promptly with clear recommended actions.
• Protect confidential and personal information and promote appropriate information handling across the team.

Process Improvement and Digital Enablement

• Own and maintain clear, accessible standard operating procedures, process maps, guidance and control documentation.
• Use root-cause analysis to address recurring failures, remove unnecessary manual work and improve customer and supplier experience.
• Work with Finance Systems and other stakeholders to optimise Oracle Fusion and associated tools, workflows and reporting.
• Lead prioritised improvement projects from definition through implementation, adoption and benefits review.
• Encourage team members to suggest improvements and create a safe environment for constructive challenge and learning.
• Promote standardisation, self-service and effective use of data while ensuring changes preserve or strengthen financial control.

Performance, Insight and Decision-Making

• Develop meaningful KPIs covering timeliness, quality, backlog, query resolution, reconciliations, control compliance and service experience.
• Use data and professional judgement to identify trends, emerging risks, capacity constraints and improvement priorities.
• Provide concise, accurate reports and commentary for Finance leadership and other stakeholders.
• Set clear recovery actions where performance falls below standard and monitor delivery to completion.
• Contribute to forecasting, period-end reporting and management of the University’s supplier liabilities.

Stakeholder Partnership and Service Excellence

• Build trusted relationships with colleagues across the University and understand the needs of different user groups.
• Explain complex processes and control requirements clearly, adapting communication to the audience.
• Balance strong customer service with the consistent application of university policy and financial controls.
• Work collaboratively across Finance and Professional Services to improve the end-to-end procure-to-pay process.
• Represent Accounts Payable in relevant meetings, projects and working groups and deputise for senior Finance colleagues where appropriate.
• Promote a professional, responsive and enabling image of Finance in every interaction.

Decision-Making and Accountability

• Make timely operational decisions within delegated authority and escalate matters with material financial, control, legal or reputational implications.
• Assess competing priorities and risks, ensuring that critical payments, statutory obligations, control activity and service commitments are appropriately balanced.
• Provide authoritative advice on Accounts Payable policy, process and control matters, identifying practical and proportionate solutions.
• Own delivery against agreed objectives, service measures, audit actions and improvement plans.

Essential & Desirable Criteria

Shortlisting and selection will consider both what candidates have achieved and how they lead. Evidence of aptitude, judgement, behaviours and the ability to create positive outcomes through people is as important as technical Accounts Payable experience. A full list of the essential & desirable criteria can be found on the job description on the Heriot-Watt Website.

How to Apply

Applications can be submitted up to midnight (UK time) on 12th of October 2026. Please submit your CV & covering letter via the Heriot-Watt on-line recruitment. We welcome and will consider flexible working patterns e.g., part-time working and job share options. Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised, and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all. Heriot-Watt University values diversity across our university community and welcomes applications from all sectors of society, particularly from underrepresented groups. For more information, please see our website https://www.hw.ac.uk/uk/services/equality-diversity.htm and also our award-winning work in Disability Inclusive Science Careers https://disc.hw.ac.uk/. Use our total rewards calculator: https://www.hw.ac.uk/about/work/total-rewards-calculator.htm to see the value of benefits provided by Heriot-Watt University.