Job Description Summary

This is a full-time permanent position. Pay award pending.

This will be based across East, West, North and Disability Teams. Applicants will be required to travel between different sites around the city to provide cover where support is required.

Duties will include answering telephone calls for Children's Safeguarding which can be difficult and challenging, updating and retrieving information within Liquid Logic, along with a variety of other administration tasks.

Requirements

NVQ level 2, or equivalent qualification and experience of working in a busy demanding office environment is required. Good interpersonal and communication skills, and proficient in the use of IT.

The role can be emotionally demanding, you must be able to maintain confidentiality working within GDP Regulations.

Role and Purpose

To provide an efficient, accurate, and responsive professional practice customer-focused administration support to Children and Families Services ensuring compliance with procedures and practices to support the delivery of efficient front-line services.

Principal Accountabilities

• To promote and safeguard the welfare of children, young people, and/or vulnerable adults.
• To ensure excellent customer service meets customer promises and service standards of Adult, Children, and Families by providing a high-quality and efficient general administration support service, communicating with members of the public, the call center, and internal and external agencies to ensure the best service is delivered.
• Undertake a range of administration duties involving highly sensitive and confidential information requiring initiative.
• Maintains specific databases, inputting and extracting data, maintain up-to-date accurate and quality data on appropriate systems. Creating, collating, and distributing any requests for services to enable the delivery of frontline services.
• Undertakes document processing functions including the preparation and production of documents in a professional style using a range of software packages.
• Processes requests for goods and services following procurement procedures verifying deliveries.
• Undertake a range of confidential filing systems including sensitive personal information, updating/tracking, retrieval, and archiving in accordance with statutory and Information Governance procedures.
• Perform other such duties as reasonable correspond to the general character of the post and are commensurate with its level of responsibility.
• Work within clearly defined guidelines with support/supervision at all times.
• The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull City Council, as your employer, and you as an employee of the council. In addition to the Council's overall duties, the post holder has personal responsibility for their own health & safety and that of other employees; additional and more specific responsibilities are identified in the Council’s Corporate H&S policy.