Act 4 (FC) Duty Manager - Ascot 2026

Thursday, September 17, 2026

ACT 4 DUTY MANAGER - ASCOT - £20.50 per hour, accommodation can be provided

ABOUT LAPLANDUK

Lapland UK was founded in 2007, by Mike and Alison Battle. 'Lapland' the experience is their original adaptation of the Father Christmas story and secret world of the Elves, brought together through a 4-hour immersive experience of unprecedented scale and quality, told through rich storytelling and interactive activities. We pride ourselves on delivering a truly unforgettable experience for all guests, transporting families into our secret, magical world.

ROLE OVERVIEW

The FC Land Duty Manager is accountable for the entire FC Land operation, leading and inspiring the operational team, ensuring guests have a world-class experience. This is a multi-faceted role, which requires a strong balancing of the demands of people management and protecting the guest experience, whilst also delivering an efficient and effective operation.

The FC Land Duty Manager is the driving force behind an efficient operation, using our bespoke system to allocate guests to available Father Christmas visit slots and ensure that team members are working effectively and efficiently to ensure that guest throughput targets are met.

RESPONSIBILITIES

Operations

• On a rostered basis, work as the FC Land Duty Manager within Act 4, ensuring that guest throughputs and employee performance are pro-actively managed.
• Manage a safe and best-in-class ‘FC Land’ operation strictly in-line with approved policy, processes, and instruction. Ensure a complete and up-to-date working knowledge of procedures, consulting with Head Office on any required review or revision, ensuring a consistent and efficient operation.
• Have a thorough working knowledge of the ‘FC Land’ operation in order to effectively troubleshoot and problem solve.
• Monitor CCTV to ensure that guest flow, staff movements, and allocation of guests to available Father Christmas visit slots are efficient and in-line with pre-determined throughput and capacity targets.
• Use our bespoke system ‘Harmony’ to monitor visit statistics and manage the allocation of guests to available visit slots. Drive and improve efficiency when ‘completed visit’ statistics fall behind targets.
• Ensure consistent and accurate daily reporting of operational ‘FC Land’ KPI’s to the Act 4 Area Manager and the wider Lapland operations teams where necessary.
• Work under pressure, ensuring that any risks to the operational delivery of the area are managed effectively. Maintain consistent communication with relevant stakeholders, including; Event Managers, Area Operations Manager, Photos Duty Manager, and Guest Relations Duty Manager.
• Act as a champion for the ‘Lapland Accessibility and Inclusion’ policies, working with colleagues and direct reports to ensure all are trained and working in accordance with the relevant processes.
• Attend to (and follow up) guest feedback, working closely with the Guest Relations team (and other relevant stakeholders) to proactively address recurring problems.
• Deliver daily briefings to the FC Land teams, communicating key safety, operational, experiential, and departmental information in a timely manner.
• Assist the Management team in the coordination of any emergency procedures, ensuring the safety and wellbeing of visitors and colleagues at all times.