University of Surrey
Active Facilities Manager
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Surrey Sports Park
Surrey Sports Park is at the heart of sport and physical activity in Surrey, and our mission is to deliver the best possible sport, health and wellbeing experience to our University of Surrey students and to the wider SSP community. We provide strategic added value to the University by delivering an outstanding student experience through social and competitive sport and providing an excellent environment for wellness and fitness for Surrey staff and students, and our community impact is significant both culturally and physically.
The Role
As Active Facilities Manager, you will lead the delivery of high-quality gym and climbing services at Surrey Sports Park, ensuring our members and guests receive a safe, engaging and welcoming experience. You will manage and support teams across fitness and climbing operations, setting clear service standards for gym floor activity, inductions, programmes, climbing wall operations, route setting, supervised sessions and customer engagement. The role will also contribute to the growth of our health and wellbeing offer, using customer feedback, participation trends and operational insight to improve services, support member retention and identify new opportunities across gym, climbing, personal training and wider wellbeing activity.
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About You
We are looking for an experienced fitness, leisure or active facilities professional with the confidence to lead teams, manage day-to-day operations and deliver excellent customer service in a busy multi-user environment. You will have a recognised fitness qualification, strong knowledge of gym operations and health and safety requirements, and ideally experience or understanding of climbing or adventure sport environments. You will be a positive and proactive leader, able to motivate staff, manage resources, resolve issues, work collaboratively across departments and use insight to improve the customer journey. Strong communication, planning, problem-solving and stakeholder management skills will be key to success in this role.
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About Us
In addition to salary, we provide:
- Free full access membership at Surrey Sports Park, and discounted for family and friends
- Generous annual leave entitlement of 33 days holiday
- Varied and supportive work environment
- Employee Assistance Programme – via BHSF RISE
- Generous pension (employers’ contribution up to 12%)
Further Information
To apply please upload your CV and a cover letter.
Appointment is subject to an enhanced Disclosure and Barring Service (DBS) check
Surrey Sports Park is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and are seeking to increase the diversity within our community. Therefore we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities.
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