Ringley Fire Consultancy
Ad hoc concierge - residential developments
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We are looking for customer-focused, professional, and adaptable Ad Hoc Concierges to join our London Cover Team. This flexible role provides holiday and sickness cover across a portfolio of prestigious residential developments. You will be the first point of contact for residents and visitors, ensuring a secure, welcoming, and well-managed environment at all times.
Ad Hoc Concierge - Residential Developments role overview - what does a Ad Hoc Concierge - Residential Developments do?
You will deliver high-quality front-of-house and security services, acting as a key representative of both our organisation and the individual developments you support. The position requires the ability to work confidently across various sites and shift patterns, including days and nights, often at short notice. Strong communication, situational awareness, and a commitment to service excellence are essential.
About You
- Previous concierge, front-of-house, security, or hospitality experience (residential experience desirable)
- Calm, confident, and professional communication skills
- Excellent reliability and flexibility across locations and shifts
- Strong customer service focus with smart, professional presentation
- Competent using Microsoft Office, security software, and access control/CCTV systems
- Fluent spoken and written English and the right to work in the UK (essential)
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Why Join Us
- Work in some of London’s most prestigious residential buildings
- Flexible shifts to match your availability
- Opportunities to gain experience across multiple developments and management styles
- Supportive operational management and structured site inductions
Key Responsibilities
- Deliver professional front-of-house services: greeting residents/visitors, handling enquiries, and supporting contractor access
- Monitor security systems including CCTV and access control, conducting regular site patrols
- Manage deliveries, record parcels/keys, and ensure safe storage and retrieval
- Maintain accurate logs, including incident reports and detailed handovers
- Support building management by reporting defects and liaising with contractors and managing agents
- Maintain a clean, organised, and presentable reception and lobby area
- Respond effectively to on-site emergencies, following building safety protocols
- Build strong rapport with residents and represent the development to a high standard
What are the skills and experience you need to be a Ad Hoc Concierge - Residential Developments
Salary Range for our Ad Hoc Concierge - Residential Developments located in London
Ad Hoc Concierge - Residential Developments roles within the Site Staff Solutions at RISSS
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Joining our Staffing Provider Solutions business means becoming part of a fast-growing, ambitious company that is reshaping the future of workforce solutions. In just three years, we have seen consistent year-on-year growth, driven by our commitment to innovation, quality, and excellence in service. Our rapid expansion is a testament to the trust we’ve earned in the market, and every new team member plays a vital role in building on this momentum. We pride ourselves on equipping our people with the very best tools in the industry. From cutting-edge recruitment and data platforms to seamless management systems, our market-leading technology empowers employees to work smarter, not harder. Whether you're client-facing or working behind the scenes, you'll benefit from streamlined workflows, real-time insights, and the flexibility to deliver your best, every day. Looking ahead, our vision is bold and exciting. We have strategic plans in place to scale further, explore new markets, and continuously invest in both our people and platforms. For employees, this means real opportunities for personal growth, career progression, and being part of a forward-thinking team that values fresh ideas and collaboration. If you're seeking a dynamic, modern environment where your contribution truly matters, there's no better time to join us.
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